Serengeti Eyewear Tracking Order Status

It has been more than 10 days and the manager hasn't contacted me. I don't expect their call now. Very BAD Customer Service.

The company website states that they have "no hassle return policy" which is misleading rather deceiving. This does NOT mean a free return of the product, instead you as a customer pay for UPS or FedEx shipment ($15 - $25). This means you get a full refund but pay for the return shipment. When I called (760) 804-8420 to return a pair of sunglasses, I was told that we would email you the instruction on how you should send back the product and when the money will be refunded. I asked to speak to a manager, so I was transferred to the manager's VM where I left a voice message providing my name and contact #, for the manager to call back. It has been 72 hours and has not heard back from the manager. On the company website under the "Returns" tab this is what it says. "We have a no hassle return policy for purchases made on our website. You have 30 days from the date you received your order to contact us for a full refund. Just give us a call at (760) 804-8420 to request a Return Authorization and one of our friendly customer service team members will set that up for you. Once your return is received, we will issue your refund within 10 business days. Please note that excludes “final sale” items. If you bought one of our products from an authorized retailer (not our website), please contact that retailer to return your products." The Manager and the company are dishonest. RayBan provides FREE Refund even on sunglasses bought on sale (under $100 cost).

The company website states that they have "no hassle return policy" which is misleading rather deceiving. This does NOT mean a free return of the product, instead you as a customer pay for UPS or FedEx shipment ($15 - $25). This means you get a full refund but pay for the return shipment. When I called (760) 804-8420 to return a pair of sunglasses, I was told that we would email you the instruction on how you should send back the product and when the money will be refunded. I asked to speak to a manager, so I was transferred to the manager's VM where I left a voice message providing my name and contact #, for the manager to call back. It has been 72 hours and has not heard back from the manager. On the company website under the "Returns" tab this is what it says. "We have a no hassle return policy for purchases made on our website. You have 30 days from the date you received your order to contact us for a full refund. Just give us a call at (760) 804-8420 to request a Return Authorization and one of our friendly customer service team members will set that up for you. Once your return is received, we will issue your refund within 10 business days. Please note that excludes “final sale” items. If you bought one of our products from an authorized retailer (not our website), please contact that retailer to return your products." The Manager and the company are dishonest. RayBan provides FREE Refund even on sunglasses bought on sale (under $100 cost).