Secret Gardening Club Tracking Order Status

I pre-ordered a lavender bundle on special offer late last year. This was delivered last month in line with the rough guidance given at the time of ordering. They did take slightly longer than I was expecting and I did email the company to enquire as to the anticipated delivery date. The plants arrived the very next day by overnight courier, May have been a coincidence - I don’t know as I never heard back following my email. The plants came well packed and sustained no damage during transit. I guess the proof is in the growing and having been in the ground for a period of time now, I am pleased with the progress they are making, hence the positive review. £30 for 27 mixed lavenders is a bargain in my opinion.

Great plants at a great price and super fast delivery. You have restored my faith in you!!

I ordered from the secret gardening club before reading the reviews so I was slightly alarmed after reading so many negative reviews. But my experience with them turned out to be a very positive one - Delivery was quick and plants were well package and very healthy. Absolutely great value for money. The only downfall is I’ve not been able to get them in the garden due to the snow!! -but that is an issue that is totally out of the hands of the secret gardening club :)

I bought a selection of rockery type plants from Secret Gardening Club in the autumn & was delighted to receive well-rooted, healthy plants. They have outwintered very well in spite of -14C frosts in the north of Scotland. I aim to buy more from them for a new flowerbed as the ones I bought are far superior to any from other plant suppliers.

I bought from the Secret Gardening Club about a year ago and bought some lovely little plants that really bloomed in summer. I bought a mystery box for a relative and they were made up with this too. I do note that 2 of my plants didn't arrive and twice i chased this for a refund and heard nothing. Based on the price I let this go. After a spell of house renovations I have returned back to gardening. I was shocked to see bad reviews against the company and decided to swerve them for a while. I then decided to buy some plants, just a few, last month to test the water and I have not had any issue. 8 ordered, 8 arrived and they did look a little "meh" BUT that said, it is winter and most plants are dormant. Fast track a week and even without watering, they are coming along great. They are nice and green and well packaged. Service was fast. Would I buy from them again? Yes. Would have been 5 stars had there not been the refund issue ages ago. I am not saying all the negative reviews are substantiated, but it seems a little odd a fair few are reviews from service over a year ago. Maybe they are just new to trust pilot? who knows? But there does seem to be a bad press for a lot of plant firms at the moment, alot from the lockdown era when people demanded as they had more time but logistically companies couldn't cope. My advice would be, if you see something, go for it but just be cautious until you are confident with the company.