Seating Mind Tracking Order Status

I am updating my review below. It took so long to get this chair, I truly thought I had been scammed. I finally received my chair and it is great. I love the chair. Why 4 stars? Here are the reasons: 1) The way they advertise makes one think we are getting NEW chairs that are on sale, not used chairs. I will say my chair does look new, but after coming here I see they sell used chairs. I was worried!!! 2.) They should be honest about the length of time (about 8 weeks) it takes to get the product. I truly thought I was waiting for a shipment to arrive from China. By the end, I thought I had been scammed. This company needs to be upfront about this so people don't freak out--like I did. I really needed a chair. I don't know a darn thing about chairs. This is the first one I have bought. I love my chair but I probably would have looked around locally for a chair had I known it was going to take so long to get this one. 3) The back does not allow itself to be adjusted, nor does the seat. I am assuming this chair was returned due to these defects. Luckily, I don't care about these defects as the chair is where I would put it anyway. I will give this company credit for getting back to you quickly. They were fast about answering emails. I will admit that toward the end I thought they were just leading me on. Had they been honest about how they do business, I would not have felt scammed. Anyway, if you are not in a hurry for a chair, you might give them a try.

I bought a Steelcase Leap V2 chair from seatingmind.com. Only after ordering, did I discover that the chair was not new. This is partly my fault as I did not see the notice at the bottom of the web page that the chairs had been bought from a company that no longer needed them. When I contacted Jacob at customer service by email he was very prompt at replying to all my emails. When I noted that there was a date stamp on the chair that indicated it was manufactured in 2007, he agreed to a partial refund of $100. I'm giving the company three stars, because I feel like they could have been more upfront about the condition and age of the chairs. I'm not giving them one star, because I feel like customer service was actually pretty good, and in the end this chair, for $300 is excellent value. Despite the date stamp, it looks almost new, other than a scratch or two in places that you don't really see. If you are considering the chair, I would suggest emailing customer service first, asking about the vintage and condition of the chairs, and perhaps even negotiate a lower price than the one advertised.

Online Aeron purchase arrived quickly, in good packaging, and exactly as expected. I will likely buy another for my wife.

The website was easy to maneuver. I could give more feedback if you ever send me my chair though. There have been no updates. It’s been 2 days.

Communication. This was my first time ever doing business with seatingMind. I submitted an order and decided to add a headrest onto my order. Normally I dread experiences like this however I emailed my question was provided a link and it was a seamless transparent process. Kudos to the seatingMind team customer service is still alive and kicking. Thank you!