Scuba Tracking Order Status

I was OW certified with this company and have bought all of my gear with this Scuba.com. Such great experience with each instructor. Sales team is very knowledgeable and get you into a nice setup. Online there's a lot in stock and shipping was fast. Need to take my gear in to be serviced soon!

Incredibly disappointed in my experience with this company. I bought a nice pair of goggles due to the return policy and when they didn’t work out it was the biggest hassle to return and they would only give me store credit. Then when I finally went to use it the GC didn’t work due to system issues. I then requested they waive expedited shipping due to the inconvenience. They agreed, but they’re more efforts still fell short as it took too long to resolve the issue and ran out of time. Now they have my money and I have no snorkle gear for my trip. They tried, but apparently their system keeps them from being able to properly take care of clients. They tried, but fell short. Probably will buy direct from AMazon moving forward to avoid an experience like this again they gave my money and now I have to fork over the additional amount to a local store to make sure I am prepared for my buck list trip.

I have purchased from this business (SCUBA.COM) several times. In each case, I feel my efforts to buy - I'm not an expert - have been aided by sound technical guidance from and the "opinions" of the "instructor" with whom I was dealing. My most recent contact concerned a mask with missing parts; I called to ask about replacement parts. After viewing photos I sent of a mask strap assembly, Arthur, (my SCUBA.COM instructor) offered a new mask with expedited shipping to my vacation destination. I was able to add a back-up strap for a set of fins without incurring a shipping fee. I feel my experiences over several years demonstrate that SCUBA.COM offers sound support (without sales pressure), very good prices, prompt delivery, good communication (including identification of backordered items), and a willingness to stand behind the products they sell. I would recommend them (SCUBA.COM) to anyone.

In the past several weeks I've purchased two dive computers from Scuba.com. The first time I worked with Bob and this last purchase I worked with Arthur. What consistently knowledgeable people these are! They didn't beat me up to talk me into what I didn't want. They helped match me to what I needed. Oh yes, Scuba.com's prices smoked the competition.

Ok I've read a few negative issues but as of April 2017 I can't say enough good about these guys I ordered a few things for a scuba class I'm taking and two items were back ordered these guys not only upgraded the missing items but then two day Express it to me awesome