ScotteVest Tracking Order Status

This is the third ScotteVest I have owned. I bought a "classic" vest in 2004, which was of excellent quality. I would still be wearing it today if I had not put on a few pounds over the years. I bought a fleece vest last year, also good quality. However, I am at a loss at to what has happened to the manufacturing process on this latest version of their flagship "classic" "Best Travel Vest" - the quality is absolutely dreadful. I purchased mine at the end of July 2024...within two weeks, the keychain had fallen apart and there was frequent "snagging" of the zips, particularly (but not limited to) the external vertical zips. I contacted Customer Support two weeks after receiving the vest, in August 2024 - they offered to "reimburse the cost of a new keychain" (not worth it, pennies to me) and commented on the zips "I’m sorry to hear that the quality of your new SCOTTeVEST isn’t meeting the high standards you’ve come to expect, especially with the zippers. We take your concerns seriously and will definitely pass this information along to our team to look into any potential issues." Great :-( That's really helpful. Fast forward one month to September 2024, the vest is not even two months old, has had light use and the pockets have never been overloaded, and I have serious issues with the vest: 1: The zips are constantly snagging now, I have to get my wife to "unsnag" them, as I have arthritis in my fingers, however she is not always with me - this potentially leaves me with half open zips, away from home, where items are liable to fall out, or worse be pick pocketed. I have not experienced this with my previous vests. 2: Much more concerning, I now have stitching coming apart in several areas, mainly the main front zip (which will eventually lead to the zip not functioning). 3: On the outside of the vest, there is a "mottling" effect, with "baubles" in some areas - I have no idea what is causing this, and I have never experienced this with my original classic vest or my fleece vest. Again, I contact Customer Services at ScotteVest, attaching photos that I have included here in this review, and stating "For a vest that was purchased just over two months ago, this is totally unsatisfactory." ScotteVest's Customer Services response? - firstly, "We take this matter very seriously and will escalate it to our quality control to investigate further. I will make sure we review the issues with the zips, stitching, and the fabric’s condition thoroughly. I’ll get back to you as soon as we have more information and next steps". OK, this is more positive, I maybe just got a one-off, a rogue poorly manufactured vest, this will be a surprise to them, and they will send me a new one. I will be happy to post this faulty one back to them (not at my expense though) so as they can show it to their manufacturer...this will all take a bit of time, but there will be a satisfactory outcome for us all in the end. Nope - this is the response I got today: "Thank you so much for your patience as we escalated your case. I truly apologize for the disappointment you’ve experienced, and we sincerely appreciate your continued understanding. After reviewing the issues, I regret to inform you that the pilling has been classified as normal wear and tear. This fabric does have some texture, so if it’s rubbing against something abrasive, it may show more wear than a smooth fabric. We completely understand how frustrating that must be, and we’re truly sorry. Regarding the loose threads, while they don’t affect the integrity of the jacket, we agree that they can be unsightly. We recommend carefully trimming the excess threads with scissors or tucking them back into the hole intended for wires. I’ve personally done this with my own garments, and they’ve remained in great shape for years. To make up for the inconvenience, we'd be happy to add $30 in Pocket Points to your account, which you can use toward future purchases. Once again, we deeply apologize for the frustration this has caused, and we truly appreciate your loyalty. Please don’t hesitate to reach out if you have any further concerns. We’re here to help!" No offer of a replacement, not interested in seeing the vest themselves, and a "$30 voucher". A totally unacceptable and unsatisfactory response. Just after I bought the vest, I received an automatic email from Scott Jordan, CEO & Co-Founder of ScotteVest, asking me to leave a review. No problem Scott - here's your review.

The customer service for this company is horrendous. My package was stolen due to improper delivery and I have been fighting for help filing a claim for over a month now. I'm now out almost $150 with zero help or communication from Theralogix. As expensive as this medication is, I can't trust this company to deliver it, so I will have to find an alternative.

We got ScottEVests for a two week trip to several countries in Europe. Our luggage limitations were much more extreme than we have been used to under domestic flights. The vests achieved our goals: we traveled by plane with one small carryon suitcase and no backpack. Most of the “stuff” that would’ve been in a backpack, was stashed in vest pockets. Once we got to our destination, some of that was unloaded so the vest was not as bulky day-to-day. Wearing the vest with passport, phone, sunglasses, water bottle, portable charger, and much more, meant that we were “hands-free“ as we moved around — that was great. Also, great was the customer service when purchasing the vest. My husband got a men’s large. I was going to get a women’s large, but it was not available. The customer service rep very “delicately” suggested I might try a men’s medium. I’m very glad that I did. I understand that the women’s vests are more cinched at the waist, which would have exacerbated one of the downsides of the vest. Most people probably do need to buy a size somewhat larger than they think they need. Once you start putting a lot of stuff in the pockets, the vest really does get quite bulky. It really helps to practice loading up the vest and then rearranging things so that all the bulky areas are somewhat evenly distributed. I didn’t mind too much looking like a very stuffed sausage but tried to be reasonably symmetric! Unfortunately, the vest just has a one-way zipper. That meant that it was very uncomfortable sitting down with the vest completely zipped up. I basically just had to unzip it completely so that I could sit comfortably, but that meant that the heavy sides of the loaded vest were dropping off the side of the seat on the plane. If it had a two-way zipper, I think this would’ve been much less of an issue. Another improvement would be to have a larger RFID Passport pocket or one that’s oriented differently. It was a little tricky sometimes, maneuvering the Passport in and out of that pocket which has a Velcro attachment keeping it inside. (it’s a bit tricky to explain.) The vest does keep you warm. When we were at high altitude in the Alps, and wearing all of our layers, that was welcome. At lower elevations, it was sometimes a bit too warm. I suggest that the descriptions of the different vests are very clear about how much warmth they provide. I should note that both my, and my husband’s fully loaded vests felt very heavy on the hanger. But when we checked the weight of the loaded vests, they were really just 3 to 5 pounds. (So, “No. You’re not wearing 15 pounds of vest“) Overall, I felt like the vest was worth the fairly hefty price, and have recommended it to friends already, with the caveat mentioned above.

I did not think ScotteVests will fit me, spent lots of time measuring other vests I had etc... then, one day I decided to call customers service. Esther was genuinely helpful, gracious and experienced with the product they carry, I appreciated very much her patience in measuring various requests from me and was Super accommodating in answering all my inquiries. I received my vest within less than five days. The fit, the style are exactly as in the picture. I am a happy camper and Love my vest. Looking forward to get another one with the long removable sleeves. Thank you.

Don't travel without the cargo pants or vest. Good customer service.