Scooms Tracking Order Status

I came across Scooms purely by accident and what a fortuitous accident it was. I purchased a duvet, pillows and a full bed linen. I can say that Scooms provide top quality products and are backed by amazing customer service. I was shocked when I called and it was immediately answered by a human. The gentleman I spoke to was super helpful, polite and extremely knowledgeable. My only suggestion would be to slightly improve the quality of storage bags the products come in. I'd suggest this you'll no doubt need to store parts of your multi season duvet(s) in the warmer months.

Amazing items and customer service I bought some duvets and bedding sets a few months ago and have taken some time to test them out. They are the best duvets and sheet sets I have ever had. Comfy, right temperature, brilliant quality. Customer service....top marks. Ever so helpful. They really care about their customers. I will be a return customer for sure.

In January 2019 I finally convinced myself to "invest" in a good quality duvet. After all, there are cheaper options out there (as well as much more expensive options too). I ordered an all seasons king which comprised a 4.5 and a 9.0 tog. The first time it was used I realised that for many years I had "wasted" money on cheaper duvets which simply made me hot. The Scooms duvet keeps me warm and cosy, but somehow I never seem to overheat; but that's not what prompted me to write this review. Recently, one of the fasteners that are used to join the two quilts together broke. Not a big deal after two and a half years of use, but it needed sorting. I emailed Scooms asking about buying replacement fasteners. I received a prompt and lovely reply offering to send a replacement set FOC. I appreciate this is only a small thing, but it shows me they care about my experience with their product on an ongoing basis. How often in a similar situation does a supplier think about their revenue first and the customer second charging what seems like a lot for very little. For a relatively small cost to them, Scooms have earned my loyalty and recommendation simply by putting my needs first. That happens so rarely these days, but in my view is the way it always should be. Thank you Emily and Scooms.

I purchased an all-season duvet and a pillow, this is my second order and for the guest room, it came as promised the next day, packed in an attractive green bag. Both items are made to the same high standards as my previous order. Comments from my guests "cozy, soft, and light, 10 out of 10, for amazing quality and comfort"

A great company with great products We have ordered many of Scooms products - duvet, pillows, bed linen and candles and have been delighted each time. Efficient and professional service and great products. I have recommended Scooms to a number of my friends, many of whom have also ordered products and been equally delighted. It is clear significant effort has been invested in ensuring each of these products are of the highest quality. They well deserve the awards they have won both for best duvet and best pillow.