Schutz Shoes Tracking Order Status

I concur with all the reviews. I have purchased several pairs of shoes from this online retailer. For the most part, I have been satisfied with the quality. BUT, their customer service and return policy are sorely lacking. That’s where the problems start. I recently placed an order for two pairs of shoes by accident on a Sunday. I immediately sent an email to cancel. I received a response on Monday basically saying the order had already been processed and “probably” couldn’t be canceled. My question was, how? You weren’t even open when I placed the order. Anyway, they sent me a return label in the same email. Once I received the shoes, had I intentionally placed the order, I would have returned them. Neither fit well. When, I returned them, I was told one pair was eligible for exchange only and the other pair was not eligible for return. After I went off on them, they ultimately agreed to give me store credit for the pair they claimed wasn’t eligible for return. I just received the notice of return received. So, I’m waiting to see if I actually get the store credit as promised. Other than obvious deficiencies in customer service, they are tolerable and the shoes I have received and kept were as advertised.

I ordered the black crocodile embossed leather bag looks exactly like the picture BUT the bottom of the bag is poorly made I am nervous that when and if I do use it that my belongings will fall out that’s how terribly made the bag is I’m so disappointed bc I loved the style and they stated it’s genuine leather so I figured it was worth the 225$ I was definitely mistaken!

I was really apprehensive to order from this company after reading reviews here, but I have to say: My experience was great. I chatted with someone from customer service just to gauge their responsiveness and the person was very nice and informative. I placed my order and received confirmation and then shipping info in a very timely manner. I received my shoes and they are LOVELY. It's hard to find well made leather shoes, and these really fit the bill. I found them to be true to size and very nice in quality.

Over the past year I purchased two pairs of shoes from Schutz and found them stylish and comfortable. When I needed to update my closet with a new pair of pumps I decided to check out Schutz.com instead of the local Bloomingdales and Michael Kors stores. I found these sexy black LI pumps and ordered them immediately despite their pricey price tag. I was charged a few days after my order was placed and thought it was odd since I didn't receive my order yet but assumed they were shipped. Two and a half weeks later I was still waiting for my shoes. I called their customer service number twice and no one answered. The third time I called, a women answered as if it was her own personal cell phone without stating the name of the company nor any manners. After kindly explaining my situation she stated that the order hasn't even been shipped yet, but she would overnight them. After another two days I honestly had it being that if this were any other company I would of had them within a week. I again had to call their busy customer service number during my lunch at work due to them only being available from 9am to 6pm which is inconvenient for any woking woman. Once I finally got through I was connected to Robert (customer service manager). After telling him how unprofessional this company was and how I would never buy anything from here again he sincerely apologized. Due to the massive inconvenience and delay he was kind enough to give the shoes for free with an additional coupon on my next purchase. As generous as that offer was the experience left a bitter taste until I actually started talking to him more in depth about my experience. Robert actually took his time to explain that company was undergoing adjustments to better their customer service. He was positive and educational sharing that the new fashion director came from Barneys which sadly closed. I even gave some advice working in retail myself for many year and he actually heard what I was saying instead of "yes-ing "me to death. If it wasn't for Robert and his superior customer service I would have NEVER bought another shoes from Schutz. I would have even told family and friends to NEVER buy from them due to my experience but Robert honestly changed my entire perspective. I hope that the company promotes him and has him alone training how representatives for the company should speak to their clients. They should even educate the cliental about achievements the company has recently done as Robert explained about the Vouge Photo Shoot with Serena Williams using only Schutz shoes.

I had bought a couple pairs of shoes from the end of season sale. Unfortunately they were too small, and I needed to return them. I wasn’t able to get my return label online so I had to call the help line. The representative was so helpful and kind. I just had the best experience. Will definitely be buying more from this company.