Schoolhouse Tracking Order Status

As others have noted, steer clear of this company due to their poor quality products and garbage customer service. I ordered a duvet cover on a Black Friday sale (around 30% off). I put the cover on after it arrived and the stitching around the zipper immediately split. I contacted their customer support and (after some back and forth) they offered to send me a replacement. I sent the cover back and waited. Nearly a month later I was informed that Schoolhouse would NOT be replacing the duvet cover and issued a refund. Instead they said they would give me 10% off a future order - significantly less than what I had on my original order and basically the same discount you can get for signing up for their mailing list. When I pushed back on this, I was told there was nothing they could do. Seems like they realize they can’t stand behind their products and won’t put the effort into making things right with their customers. I will not be ordering anything else from Schoolhouse in the future. Hopefully you won’t either

Do not order from this company. I canceled an order. They emailed saying the order was cancelled. Then they charged me. Then they said I got the merchandise - which I didn't. They do not give a number for customer service. They only communicate via email by bots. I asked my credit card company to hold the charge. Schoolhouse responded by telling me two times that they could not help me unless I dropped the chargeback. This company is a scam. I hope I save others the aggravation and that this awful company goes out of business.

I have been a huge fan of this company for years, purchasing MANY items for my home, and was very excited to place a large order on Black Friday sales. The rug I had my eye on was “on sale” so I purchased it, on sale for $974, down from their “original” price of $1,039. I went to their site a few days ago and saw that the price for the same rug was $699 (regular price, not even sale price). I reached out to them inquiring about a price match, as that is an extreme price change. Honestly I’d be fine if they said they couldn’t do a full price match but could do something for me. But they just said “no” there’s nothing they will do. Insane! It’s a $300 difference! It’s highway robbery! I guess they just make up prices to suit them - who knows what the price actually should be. Quite alarming - and terrible transparency to the customer. I’ll be returning the item, which means they’ll lose even more money. Too bad for them.

Same issue as others- I ordered an item and they won't provide me with any updates and delivery is a month late. They don't have a phone and I've sent 5 messages. The items I have received are great.... but such poor customer service.

I had purchased their Hasami Black Mug/ Matte Finish and had left a review on their website on 10/31. Here it is 11/23 and that review has not been posted on their website. They are hand picking their reviews, or just so far behind haven't gotten around to posting it yet. Could be either way, judging from my one experience with them. Here is the exact review that I had posted, "This is one *very* good looking mug, but the tactile sensation due to the rough feeling of the Matte Black finish makes it a mug that I do not want to touch or put up to my lips. I used it once, hand washed it and air dried and it spotted/streaked easily and I have soft water. Kudos to Schoolhouse for going above and beyond their stated return policy and gave me full credit for my purchase, including the used cup. I am also somewhat critical of Schoolhouse for a few things: 1) Item was sold as being 'in stock' however took quite a number of days to ship out - I ordered 9/3 and received it on 9/18 2) I sent and email on 9/18 to return the mugs, did not hear anything back until 9/26 after I sent a second email wondering what was going on. These are not particularly good turnaround times at all in my opinion. Back on the positive side, once I did hear back on 9/26 the return process and credit was very reasonably quick. "