Scent Box Tracking Order Status

The perfumes they sent me were cheap knock-offs and unwearable. when I paused my account they re-activated it without my permission and charged me for another month. When I tried to rectify the situation they were very rude and the customer service was the worst I have ever experienced. Do not waste your money.

Total scam, vials are NOT 30 days its a week at most for my GF and mine was so poorly made that spraying leaked all over Main point is there is NO WAY TO CANCEL the subscription and they repeat bill you even after emailing to stop DO NOT TRUST THIS SERVICE

My monthly subscription was marked as dispatched on January 17th, but tracking info revealed the carrier never received the package. I emailed scentbox to query in early February and my email was ignored. Followed up with another a few days later and was ignored again. A week later and I have had no response, no acknowledgement and no sign of the item I have paid for. I have now cancelled my subscription and will have to just accept the loss....

Do not use this company, I thought I'd do a lovely thing and treat my daughter to a perfume subscription whereby she would receive a different scent each month. I paid for the first month at the beginning of January 2022 and received an email from Scentbox stating that her first scent had been dispatched on the 7th February 2022 and that it would take up to 15 business working days to arrive, 15 business working days went by and no scent had turned up so I sent an email concerning the over lapse in timescale to be told it should be with my daughter soon, it is now the 7th March 2022, a month later and we have still not received any scent. I sent an email of complaint to Scentbox explaining all of the above and stating that I was not impressed with the company and that I'd like to cancel my subscription and receive a refund for the fragrance I have never received, to be told they were sorry I was leaving and that they don't do refunds, so I lost out on money and a fragrance. It all sounds very suspicious to me and a scam to take money and never receive any goods. I most certainly would not recommend this company to anyone. Don't fall into the same trap as me, it was all very inviting and sounded like a lovely gift for my daughter, they were happy to take my money and they had even applied for the second months payment which I'm pleased to say was declined but had the funds been in at the time, I would've made two payments with no goods, it doesn't seem right to me that a company can operate this way. Do not use them or do so at your own risk.