Scandinavian Designs Tracking Order Status

Buyer beware! I recently purchased a Stressless Admiral recliner chair at the Scandinavian designs store in Meridian, ID. The chair was sold as a floor model. I opted to have the chair delivered along with 2 other items, approximately 2 weeks after the purchase. At no point did the sales associate, Miranda, tell me that a floor model was sold "As is" with no returns possible and no care or service from the store. Today, 8/17/24, the chair and the 2 other items were delivered. The chair now has a defect: The base's swivel has excessive play and squeaks. This play causes the chair to recline, even when it is in its most forward position, leading to a highly uncomfortable seating position. Reaching out Scandinavian Designs' customer service via chat yielded no results. I was brushed off by a terse response stating that the chair was sold "as is". Calling the store was futile since no-one answered the phone Stay away!! This store will gladly take your money and even more happily refuse to help if there is a problem with the product you purchase.

I purchased three rooms of furniture including, sofa, platform bed, shelves, barstools, coffee table, patio set, etc. I paid for delivery and setup. Several pieces were badly scratched and most were dusty and worn looking. Assembled pieces were not sturdy. I returned most for credit and waited weeks for replacements. The staff I dealt with didn't follow through on anything. Ordered in February - final delivery June, refund of $1980 still waiting (it's September). I do like the Leende pieces I purchased (coffee table, low bookcase, nesting end tables and plant stands - good value).