SANDMARC Tracking Order Status

I had a problem to find the proper device for my iPhone SE. Contacted customer service and without any discussion or whatever they helped me with my new case. Thanks Sandmarc !

Needed help from customer service and to my surprise not only did I get a fast response but all was sent item needed to resolve issue within one week! I’ve tried 6 other titanium bands from ROBUST to LDFAS 1&2Gen and few others off Amazon. So when I say you get what you pay for it’s the honest truth from $29.95-$299. They are all good bands but quality is the amount of $ spent. If they had 3 versions of the ultra made with similar materials but only one of they is Apple which one are you going with? The better Apple one! That’s why we all buy them.

Great customer support I ordered the wrong iphone case with my lens and Sandmarc sent a replacement with no problem Grear support for a great lens and case

Ordered a watch band for the iWatch Ultra which came very well packaged and very quick - I am located in Austria and package came within few days. The band itself is of great quality and the tool that came with it to adjust the band size was extremely helpful. Customer Service also worked very efficient, friendly and quick - I had a request after placing my order and they accommodated it very quickly. All in all I can only recommend this shop.

Ordered a watch band that arrived a month late, missing pieces so it can’t even be used as a watch band. It’s basically a $300 paper weight with no response from support. Made in China, packaged in the USA so you would think the quality control would be there — it absolutely is not. I also left a review on their actual website, and they are clearly only showing the 5 star reviews, which is extremely unethical and misleading to customers. My review still hasn’t shown up, unsurprisingly. If SANDMARC reads this, don’t respond with a “we are experiencing a high order volume”. ALL companies doing e-commerce experience this. Hire more people. Be better. UPDATE: Got a new band sent to me, and all seems well. I’ll up the review to 3 stars simply because they won’t show critical reviews on their own website.