Samuels Jewelers Tracking Order Status

I was asked to review purchase of watch and gave the facts but Samuels obviously didn't like my review and rejected my post. Being honest is obviously what Samuels are not looking for

I lost the back of a recently purchased pair of earrings. The young lady in the Arndale store was'so helpful and provided me with a pair of backs which were larger and easier for me to handle and was lovely and pleasant in her manner.

My friend bought a necklace for Christmas for me. The chain broke and they said they didn’t do repair though recommended someone up the street in Chatham. The other company did put a ring in but it broke again recently. Assistant at Samuels said chain was not covered under warranty only the heart for the necklace. The chain is weak and they didn’t want to know. Surely in a High Street Jewellers anything should be guaranteed at least a year. Not helpful. What is the point of buying anything from there if customer service not dependable.

Samuels Jewelers have some lovely items of jewelry. Great designs with amazing details. I highly recommended.

Beautiful and great designs