Saks Fifth Avenue UK Tracking Order Status

A lovely welcome at Saks in Guisborough this morning, just wanted a little pamper blow dry, booked the appointment online, a lovely hair wash and scalp massage then a very relaxing and efficient blow dry with Nathalie, feel like a million dollars

Although I’ve not had an experience of having my hair cut or styled here, I was very appreciative and impressed with their customer service recently. I had purchased a gift card online, to be emailed to my sister for her birthday. I am one of those foolish people who went through with the purchase without confirming the email address first and when I checked with my sister to find out if she’d received the email, she’d told me she used a different address now after being hacked. So I phoned the Union Square Aberdeen Shop and spoke with Pamela who was extremely helpful and efficient but had to transfer me to head office due to me purchasing the card online. Using the details Pamela supplied, I then spoke with Louise in their head office who was as equally pleasant and helpful, and sorted out my error in a jiffy. As I say, I really appreciate the help they gave. I must admit, I had been expecting a certain level of obnoxiousness given my stupid mistake however that couldn’t have been farther from what happened. Thank you again to everyone I dealt with.

Booked to have my hair cut and roots/regrowth coloured. The salon was clean and tidy and the staff pleasant. The dye used has lasted a bit better than that used by my previous salon BUT the haircut consisted of half a dozen snips and my hair was not blow dried. Having spent £83 of my hard earned money I expected to come out of the salon feeling special and like it was money well spent. I certainly didn’t and won’t be going back.

Wanted to see Zoe who highlighted and cut my hair last visit, unfortunately she was busy so saw Narinder.- Now I'm not a easy customer and very critical of my colour and cut. Gotta say I was really impressed. Narinder understood my hair and what I wanted. She is a lovely lady and we chatted throughout. I will definitely be going back and would highly recommend her to friends and family. A big thank you to her and the team.

I have been going to Saks for over 10 years now, for both Hair and Beauty services, and I always look forward to my visits. I'm always made to feel very welcome and all the team are so friendly and do a fantastic job. I really can't fault them, and can't recommend them highly enough. I also love Saks as a brand, so inspirational in their sector, and also with their collaboration with The Eve Appeal charity.