SAIL Tracking Order Status

no brains what so ever , shoes department never answers their calls , ( has, Holes ) can't write the real word sorry,. You get another clerk not busy doing nothing and its not her department , can t check for availability, . never again. since covid service every where is BS . sick of it all.

I would highly NOT recommend this company, I paid for a new Lowrance elite 7 FS all season package on November 26th. I have already been long charged, asked how my experience was (which is currently absolutely horrible) with no follow up to this problem. I have not received my product. On top of that, I have emailed both the carrier and SAIL about said product, and no one can tell me where it is, they have sent me one email to inform me they are "looking into it," now over two days ago. On top of all this, no one has even apologized, or acknowledged how incredibly frustrating this is. This customer service is horrible, and now I am currently just waiting for a $1400 product that appears to may or may not come, and stuck with the bill. **Update they have confirmed they have lost my package. However still NO sorry, or accountability on their behalf. Just a "thanks for your patience" which I must add, I have clearly communicated in emails, I have lost my paitence a long time ago. They stated they will give me a refund but due to high volume they'll get to it, when they get to it?!?! They must really hate customers, and their job since they seem so bothered by a customer who just tried purchasing an item for the first time worth over $1000. If I could give a company negative stars, this is by far the first company I have ever expressed so much disgust and anger towards. I wish I read these reviews sooner so I knew to stay away. Thanks for nothing but a giant waste of time sail.

Have no real complaints except the delivery time. Took 10 days to get my order but everything is in good condition.

A deeply crap site, with worse customer service. They offered me a coupon, withdrew it, offered it again, and then wouldn’t let me apply it. When I inquired, they just autogenerated a message. In the past, I ordered something from them, and they sent me a second-hand one! It was ski skin spray, for crying out loud! I complained, and they autogenerated a meaningless message. Worthless.

This is a company you can trust. They offer good product at reasonable price. Customer service is good. I had a question about a product and they where quick to help. I will buy again.