Rustico Tracking Order Status

Amy was amazing, as were all of the staff. They are young but knowledgeable about the menu and they certainly all have the banter.... Amy!!!

Poor service. Too late in taking order and then prioritising takeaways over diners. Disappointed.

I recently ordered a passport cover from Rustico.com. The order arrived very quickly. However, I was disappointed with the product because there was a hole poked in the leather and the dye on the leather was uneven with white patches looking as if the color was already wearing off without being used. The hole was my biggest concern. I emailed the company and they responded immediately asking for pictures. I sent pictures taken on my phone. Within 24-hours they wrote back stating this was a normal finish for a rustic product and that a replacement could not guarantee any difference. I would have preferred a discount for a damaged product due to the hole in the leather. A hole is not part of a rustic look. Not pleased with the quality. Their service, however, is impeccable.

Great gifts! Had a good experience with their customer service as well. Support US-MADE

Incredible products and customer service!