RocknRoll Marathon Series Tracking Order Status

Unfortunately, you cannot give a review if less than 1-star, which this “company” doesn’t deserve. As you can plainly see from all of the other reviews on here, the scam operation is simple - Collect a ton of cash from unsuspecting customers hoping to participate in a race, on a set date, in a specific city and/or at a specific location. Then, they hold on to ALL THAT CASH from tens of thousands of bilked consumers for months - if not years. They don’t host/have a race at their own choosing - for (insert any number of ridiculous excuses) and then ardently refuse to provide refunds against the fees they charged for the services they never rendered. The solution you ask? Well … to go race somewhere else, in a State that could be thousands of miles away, and in a different year altogether … when you very well may be dead. Or, if that seems unreasonable, to simply, “go to he**” as their customer support rep put it. They operate fearlessly and are unchecked. I have opened an investigation with the FTC - and, I will not allow this to drop. They’ve been getting away with this, and lining their pockets with free GOLD, for years. They must be stopped. Stay VERY FAR away!!!

I recently filed a complaint with the BBB to try and get my money back from this company. I can’t believe a race company this huge wouldn’t refund peoples entry fees when races are cancelled and moved around. My first race was cancelled, and the race I deferred to was rescheduled multiple times. It is now three years later, and I don’t want to run this race or let them have my money! Other racing companies smaller than them are refunding.

Ripped me off for my money i payed for a marathon, tried to contact them every way i can and still no reply, wouldn’t recommend this company

Is negative stars an option? As a now former highly loyal RNR customer, I have simply been trying to obtain a full and complete refund from RnR for over 18 months now, in relation to a cancelled race of theirs that I paid for in full in advance. I have contacted them over 79 times now via multiple communication methods, so far to no avail. All other event companies and organizations across the globe that have had to cancel events have rightfully offered their loyal customers full refunds - it's high time RnR did the same. It's very distressful for my family and I, even more so during these extremely difficult COVID-19 times, when we are all just trying to make ends meet and put food on the table.