RugPadUSA.com Tracking Order Status

I had my oak floors refinished, and I wanted to keep the $4000.00 investment looking good. RugPadUSA builds a product that the professionals say is needed for under rugs and desk chair poly mats. I ordered directly from RugPadUSA. I carefully looked over their information, I chose the thinnest matt, ordered mats up to be close to needed size to minimize cutting, placed the order. Not cheap, but not too expensive, and a quality product is most important of all. I recieved good online communication all the way. The mats arrived ahead of the expected date. Today my wife and I completed the needed trimming and installation with no trouble and virtually no waste. We are both very impressed with how well they do their job. This is the first time I have shopped with RugPadUSA, their product and performance were top-rate. (Pretty nice nowdays.)

I purchased a rug pad from this company after reading their tutorials regarding problems with area rugs bunching up. I have several and it has become a major annoyance. I was impressed with the amount of information they provided and decided to look at their products. They seemed a bit above average pricing but concluded that they had just educated me on how to solve my problem – I may as well invest in their product as well. Times change fast and a month or so later I find myself soon to be unemployed (My own choice) and worrying about saving funds for when I need them. The rug pad had been sitting in the box unopened for weeks. I thought to check their return policy – which seemed pretty straight forward – Contact us, and we’ll take care of you. I contacted them around noon on a Saturday afternoon – Expecting to pay shipping, or possibly a repackaging fee – as most companies do these days. I received an email back within 2 hours. Two in fact. I opened the first one and it stated I had been refunded the full amount. I opened the second one and there was a short sentence from Josh stating that I had been refunded and there was no need to actually return the product at all. I’m still kind of dumbfounded - This is old school customer service which I thought was long dead. After recently having to scratch and claw my money away from multiple shady Resume building companies, and one of those AI image generator aps … I’m still have a bit of afterburn. PROPS to this company. I will be back.

Their rug pads are high quality. They ship very quickly. My home is getting extremely comfortable! I'm very happy with this company.

The first order was dirty/damaged. That was not great but when I notified them, they were quick to respond. They followed up immediately, reviewed the pictures I sent and sent me a replacement product. Will do business with them again. Plus the rug pads are high quality and make a difference with hand-knotted rugs

Updating the review. They did eventually ship the rug pad, like a week later. I had already purchased another rug pad at that point. They gave a return label at least. Upgrading from 1 to 2 stars, as still I wouldn't recommend shopping here due to delays and unreliable service. Original review: After ordering, they created a shipping label, then went silent. No shipping updates, item never actually shipped. No replies to email. Nobody answering phones or returning calls. It's been over a week. This is especially inconvenient, because we have a rug being delivered but no rug pad.