Ruggable Tracking Order Status

The rugs are convenient, and I like that they rotate designs. I have 2 small children and a dog, so getting a washable was a must. There are a ton of other MUCH cheaper washable options, and also made with natural fibers, which I would normally prefer, but I ended up buying from them due to the design options. I have 4 and just ordered my 5th. They hold up pretty well, except the fact that bigger ones in high traffic areas start looking creased and wrinkled very quickly, and it's a pain to get them unstuck to the velcro pad and re-set them. For this, I would knock off a point. But I am going down 2 points for deceptive advertising. I received a "$40 GIFT E-GIFT CARD" from them. I was holding it for when I there was a price drop to get a new rug. Finally had a 15% coupon so I used it. Guess what, the "GIFT CARD" is not a gift card at all, it's just a coupon for $40. So they will not honor the "gift card", even though I bought the rug specifically because they led me to believe I had a GIFT CARD. I emailed them twice giving them the opportunity to make it right. They refused saying basically "you get what you get and you don't get upset". I think this level of misleading marketing is even worthy of a class action suit. I will no longer buy from them and will warn everyone I know to go with another brand.

I just received the rug I ordered and am really disappointed. These rugs are not cheap and this rug looks really cheap. I would have been better off buying a vintage oriental from Ebay for half the price!

I love the concept and the product but Ruggable are SO naughty about returns!!! They claim you can return within 30 days but put you through ridiculous hoops to get a return label. Customer service pretends to be responsive but repeatedly requests the order number and name of the item you want to return and then disappears without actually sending the label. They even have an automated email that says “we’re so sorry you’re having trouble retrieving your return label!” So I got on the live chat and waited and waited, then sent a “hello is anyone there?”. Got someone, asked for a return label and again they disappeared!! It’s stunning to me that a company would create such a deliberately passive-aggressive customer service protocol. I’m bummed because I love the product and would have ordered multiple rugs but obviously can’t trust the company AT ALL, and that feels crappy 🤨

The rug pad isn't sticky. I have wood floors and the rugs keep moving around as we walk/stand (not running) on them. Sent a email to Ruggable through website, and got a useless reply. Indicated that reply was "not help", and I'm still waiting for the promised human to reach out.

I bought 2 rugs for my kitchen several months ago. They look and feel very nice. A little thinner than I was expecting. I have washed them both and they turned out great. I would definitely buy again. My only minor complaint is that the rug pad that goes underneath doesn't really prevent it from slipping on my hardwood floors.