IncStores Tracking Order Status

Katelyn has provided above and beyond customer service! I have had to reschedule my shipping date not only once, but twice now due to construction timelines getting pushed back. Each time Ive requested the shipping date change, Katelyn has been prompt in response and her communication has been clear and concise. The real 10/10 moment was when she sent me a follow up email on a Friday, just to simply update me before the weekend came. I appreciate all of her help!

It is very difficult to get ahold of them. They need to fix their website, availability on customer service, and lead times with orders. It shouldn't take the customer calling multiple times a week to get an update on why the order isn't shipping on time or being updated. Marcel is doing his best and I can appreciate the uphill battle he has there, but if a customer decides to cancel their order for long lead times to get something sooner, it shouldn't become a circus to get that facilitated. I am still waiting to get the order cancelled as well since last week.

Although it took several phone calls and online chats plus 9 days before my merchandise finally arrived AFTER I received an email saying it had been delivered to my home, to the company's credit they very quickly responded to my complaint and generously refunded me the shipping charge so, as they say in Australia, "good on them." Mistakes happen but I really appreciated the good customer service.

I’m going with two stars instead of zero because I’m trying really hard to give these people a chance. I ordered rubber flooring and paid a small fortune for shipping, thinking I would have this order in time for an event, but it still hasn’t shipped and they don’t answer the phone. I tried the “chat” option and it has been absolutely worthless. I will dispute this charge and find flooring somewhere else if they don’t reach out to me in the next few days.

I ordered crash mats from RubberFlooring Inc in March for a parade, but there was an issue with my payment, so it delayed my shipping. The staff called me to make me aware of the situation and quickly settled my issue to ensure that my package arrived on time for our event. I'm so thankful! Great customer service, responsiveness, and products!