Roxanne Assoulin Tracking Order Status

This customer service is unresponsive and I'm waiting a unacceptable amount of time for a refund. Do not buy direct from them if at all.

Extremely disappointed. I received a bracelet as a gift from a friend and the elastic started fraying very quickly. I contacted RA (who are incredibly slow at replying) and I was told I would have to send it to New York (I'm in the UK) and I would be charged to have it repaired, even though it was clearly faulty. Would never purchase from them again.

I would like to add that RA is doing it's best to help me, which I greatly appreciate. They are always friendly and the fact that there was a break in communication seems to be due to the very small team.

I purchased a necklace which is absolutely beautiful and the quality looks amazing however a few of the pieces were chipped which was disappointing considerations I paid over £100 for the item. However their customer service was wonderful and sent me a brand new necklace free of charge. This also had a chip and they refunded me! So I kept the necklace gratefully but they gave my money back which was so lovely of them to do. I really want to buy more pieces soon and if you have any issues rest assured they will help you