Atlantic British Tracking Order Status

I've ordered from Atlantic British quite a few times and the order has always been complete and shipped quickly. They offer a good selection but no cheap knockoffs--just quality stuff. Occasionally I find better prices from other reputable retailers but I think their prices are fair (Land Rover parts are usually pricey and I trust them to ship me a genuine product).

I purchased a trailer wiring harness for my Land Rover from Atlantic British - aka roverparts.com. While the plugs that connect to the LR are correct, the actual 7 pin/4 pin plug for the trailer will not mount to the OEM hole in the bumper. The holes in the bumper do not come close to matching the holes in the receptacle. The sellers response - "we send hundreds of these out per day! Of course the holes match. The holes are threaded, that's why we send those screws". Not even close to the truth! Clearly the person I spoke with has never actually used this product, supposedly developed by them. The video instruction on their website doesn't actually show them mounting anything - totally worthless. In fact, most of their "training" videos are that way. The really hard part of any automotive installation is in the small details. Their paper instructions are as much of a joke and as useless as their video. While the OEM part might be a bit (in the case of Land Rover sometimes a lot), many times it will be a lot less frustrating, and a much less expensive down the road, to use the OEM part. Don't make the same mistake I did, and don't believe these people when the tell you that a part will fit your LR! They have no idea what they're selling or how to install it. I wouldn't doubt they are not using the same year vehicle in their videos that they claim the part will fit. I will now have to purchase the OEM harness. A waste of time and money! DON'T, JUST DON'T. Why throw money down this hole?