Ross Tracking Order Status

I think that Ross as a whole is pretty good, however recently I bought a dress from the brand Maison Tara, I tried it on once in the store and when I bought it and tried to wear it the next time, it tore and now has a big hole. It is even a little big for me and I can see some other spots that seem like they are about to rip. I'm not too happy about this and I hope that they will be a little more careful when looking over the rest of their stock.

I like this store. Lots of nice clothes. But the customer service is horrid. They have a terrible checkout system with 1 line for buying and 1 line for returns. Yet many buyers enter the shorter Returns line to check out faster. On Feb 12, the only register open was for returns. The closed register beside it had a sign hanging over it saying, “This checkout to be open at all times for customers with disabilities.” I took a photo of the closed register and sign.

Larry, Denise and Amy, all professional and pleasant. I think Larry is amazing the way he communicates with his staff as well as his customers. Denise always polite and helpful and takes pride in the store appearance. It's one of the neatest, cleanest stores I have been in. I met Amy at the check out register and she was extremely polite and quick and made lines go faster by her details and knowledge of her area and her personality was awesome. In talking to the employees in conversation they all mentioned they loved their management staff and working for Ross Stores. I can see why. Larry and the PM manager I forgot her name were so calm and wonderful. I would want to work for them too. I go every year to florida January and May and Ross is the first store on my list to visit. thank you, Brenda/Boston

The store was very busy today in Lake Jackson and one of the cashiers named Perla was working really hard to take care of us in a line of seven people including me. Even though she said she only had 1 hour to go in her shift she still greeted each of us with a smile and greeting. She took care of us efficiently and so nice of her to ask if I wanted my clothes and shoes in separate bags? Which I did! Now my cute new clothes won't have snags. What a beautiful soul she is! It's the little things that make shopping at our local Ross so enjoyable 😍 Please take care of your employees like Perla so they can continue to take care of us🤗

They are great for all types of clothes for a good price! They have everything from home decorations to bathroom to animal care and clothes so u need it im sure they have it at a great price! Some stores though very hot no ac and always crowded no restroom. Love the store thiugh