Room Dividers Now Tracking Order Status

Awful company. Complete scam. They should be closed down immediately. I bought from their ZeniFit product line and zero customer service, only Bot accounts email me and never actually do anything with regard to my concerns. They keep emailing only pretending to care or be concerned but never actually reply to the actually details of my emails. In other words they only have automated ready fake emails to pretend like they care. Absolutely DO NOT BUY and Please AVOID THIS COMPANY!!!

• 12/12/23 I place the order • 12/19/23 UPS “claims” they told you the order was broken in transit • 1/4/24 I find out the order was broken and not delivered and have to contact you. • 1/5/24 a replacement is sent • And now… I’m told it is cancelled. I’ll get a refund within 4 days and “if not {I} should contact my bank.”

Horrible customer service. I ordered a track and curtain 3 weeks ago and the order shows it hasn't shipped yet. I have written them 3 times asking when is expected delivery date and just get a generic message about sorry for any inconvenience and let me check on the order, then I never hear back. I have called a left a message. Unbelievable. Don't waste your time and order from this company.

Ordered two pieces of track and two 8x15 curtains. Received track and then received 4x7 curtains. The customer service email did NOT work and the only phone # I could locate was to an individual whose message didn't even identify the company just, "Hi, you have reached .... please leave a message" I did and a woman called me back and explained there must have been a glitch in the computer system as they cannot sell 8x15 curtains for that price so they shipped me the 4x7 curtains instead. Totally useless. They would NOT send the original curtains which I paid $70 unless I paid the correct price of $180. Ultimately, I got her to issue a refund for the $70 but it has been two days and it is so far a no show in my account.

The purchasing experience was one of my worst ever. First of all, the product I wanted took about 6 months to become available. Once ordered, the first order was lost in transit. Customer service took about a week to ship out a new order. I received a tracking number 4 days after the new order was created, however, it took 8 days for it to ship out. When I received the package, it turns out that only the curtains were shipped and not the actual stand. After exchanging emails with Customer Support, they said that the company is currently being sold and they are not allowed to send new orders so they canceled/refunded my stand order. I then had to ask for a return/refund for the curtains as obviously, I did not need them anymore. Their customer service department (which I assume is only one person) never answers their phone and takes about 48 hours to answer emails. Honestly, this company is a nightmare, do yourself a favor and don't buy from them to avoid surprises.