Rolawn Direct Tracking Order Status

Most helpful with small quantity. Fast delivery. Courteous driver. Definitely recommend Rolawn.

I really am not sure about the quality of the turf and seeding top soil i purchased from Rowlawn to the point that i will not be buying it again. I scarified, solid tined fertilised and over seeded both my front lawn and back lawn. I didnt put any Rowlawn soil down in my front garden and the lawn is looking great. The back lawn is looking very patchy where the soli was spread and the seed has not taken as well as other areas. Not very happy!

Decent products generally but awful customer service! Their delivery contractor Palletline is cheap and not very cheerful at all. You get what you pay for as they say so, I’m guessing, Rolawn pay these guys peanuts. They turn up unannounced and act like they are doing you a favour. Rolawn made numerous mistakes themselves and I’ve spent a lot of time and effort trying to rectify them due to their terrible customer support services who simply don’t do as they promise. I’ll have to find a different product moving forward as Rolawn seem insist on organising their own logistics even though they are clearly terrible at it ( my order was placed with Wickes).

Turf arrived today after checking delivery yesterday and told driver would call 30 minutes before (Palletline) This did not happen. Driver arrived at 15.30, there was 1.5 ton of grass on one pallet and pallet lift was struggling to lift it off the ground. Manage after trying several times to get this off the road, but not on to the drive as could not cope with a 1 inch kerb due tot he weight. Had to leave on path, which blocked the path. So in the heavy rain today we had to move this, not great. I am hoping the turf is okay. Not Great Rolawn!! Think about your customers. I have photo's. Palletline I have many deliveries from and personally would not use as had very bad experiences from, but I suppose they are cheap.

I had put in an order for 6 bags of Rolawn topsoil and grass seeds. Goods were meant to be delivered on the 9th of June. Apparently, even though the payment was taken and there was an email from their info rowlawn.co.uk team that they had received the order, they had not processed the order. This has meant replanning with the Landscapers, who were booked for the weekend. It is worth making sure your order has gone through and they have sent a reference number. I had to call 4 times to ensure that was the case. Customer Service were ok, polite and had to call HQ but the follow up was on my side in all interactions