RitKeep Fitness Tracking Order Status

I bought the PMAX 4750 smith machine, and am very happy with it. The number of exercises this machine supports is amazing. It seems well made. It was relatively easy to assemble, though plan on spending half a day to get it working. There were a few missing parts in the initial shipment, which was a bummer, but customer service shipped them out to me as soon as I reported the problem and now everything is working perfectly. I could argue that shipping an incomplete product is a reason for giving three or four stars, but the product is, in my opinion, so good that I can't give it less than 5 stars. It does everything I want it to do. For the price, you're not going to find anything else comparable (at least I couldn't, after weeks of researching).

I still haven't received my last box. It's been over a week. I reached out to your team and they said they will look into it. but I havent heard back and it still hasnt shipped.

Overall you can not beat this equipment for the price it meets and takes care of all my needs only complaint is quality of the 10lb plates fitting easily on and off the bars seems to be the wholes are a little oblong, everything else plates included do the job

So far the cage we bought has been great. Easy to assemble and very versatile.

Overall a great product and enjoy the workouts. On the other side of that there were a few issues. A couple missing and damaged parts. The customer service is easy and quick, however, there is zero follow up, added info or tracking information provided once they respond. I’ve been waiting over 3 weeks for some parts and the only communication from ritkeep are how are we doing surveys