Rise Gardens Tracking Order Status

I ordered the rise garden extension. When it arrived it did not fit my garden as it said it would in the description. I have an email to rise garden and have received a standard form letter response but have not been helped in resolving the issue.

It is a fantastic product. It has worked perfectly and is such a fun thing to do with my son. He absolutely loves picking what we grow and harvesting the garden. It makes me so proud!

I have had nothing but problems with my garden and at this point I cannot recommend Rise Garden. I want to love it but with 5 months of ownership my top tier light in my 3 tier family garden doesn't work and my control board doesn't either. It is extremely difficult to work with customer service, going back and forth repeating the same steps over and over again. I feel that I am getting the run around with what should be covered under warranty, I hope that I am not and I hope that I can rewrite this review soon with a better rating. This is a reply to RG after receiving my shipment. I still feel that the customer service department could use some work. There was miscommunication and I understand that happens. I am still waiting on my control board and my plants are not doing well which is disappointing. I am happy that I was able to actually talk to someone on the phone to get things straightened out. I do understand RG is a small company but I believe they can do better. My parts were covered un warranty which I am happy about. I hope it will not be a reoccurring issue since I have seen many people with these same issues. I do love my garden and I am excited to get it up and running again. I have to say that Tristin from customer service was the most helpful and the easiest to deal with. I have dealt with him in the past and also had a good experience. I will change my rating from a 1 to a 3.

Purchasing is so easy. I disagree with my last communication with the At department regarding the number of times my unit goes off line…. I just need to check it daily to ensure it stays connected

I have had my Rise garden for a year and a half. I love growing my own greens and veggies for my family. Pleased with everything, the seeds, the system, the nutrients, and the customer service. Highly recommends.