RingCentral Tracking Order Status

I paid for service last week and it said activated however it doesn't work. Also there needs to be transparency with the bill, they showcase a price at first but they sneak in huge fees at the end. The taxes and fees are over 50% of the full bill so when you look at their pricing model add 50% of that amount to the base price to get the total. Also they don't have the best customer service themselves, you wait on hold for long periods of time and the situations take too long to get resolved.

Dan Kempson was exceptional and i was pleasantly surprised that such a large company would actually be helpful and care. Well done Dan, you're a credit to Ring Central and you dealt with us in a human like fashion rather than any old customer.

The only reason I didn't give Ring Central 1-star is that that once you do reach a live agent (after being on hold for over half an hour), the agent does their best to help. Still, every agent I've dealt with deliberates every word while wasting time repeating what I've said, or with an overabundance of repeated pleasantries. PLEASE JUST GET TO IT AND REMEDY THE ISSUE!

We have 5 lines, 2 stars no doubt it's slick tech it's easy to use but when you need help you, which you will prepare to lose at least 4 hours resolving an issue that should take 10 secs by a real tech not someone reading a manual to you. I was having trouble with receiving faxes no fix for me, want to switch oh we signed you up for another 2 years automatically. Oh you need help leave us a message, Who leaves voicemails for a big company when seeking help with their product. SHAME. Oh and don't think it's just the people who complain post these reviews well probably mostly but see for yourself give their toll free a spin you'll see why there are so many complaints. TI bet the bot that posts auto reply below this will say I'm sorry call or email us to fix it before that message I just left get's returned.

Solid company - a lot better than Vonage or 8x8. However, their sales reps are extremely pushy and keep calling me nonstop!!