Rimmer Bros UK Tracking Order Status

I have been ordering parts for my Triumph spitfire and there were issued with fitment on some of the parts however the customer service department did not give up and worked with the suppliers to resolved the issues with correct fitting parts. One has to remember that these are vintage automobiles and they rely on outside manufacturers to produce the parts in a correctly fitting manner. The days of the factory supplied Stanpart parts are gone. I give them 5 stars for there effort to find alternatives for so many parts to keep these aging British automobiles running from a time when British automobile designs were in many ways ahead of their time.

Recently ( on Black Friday ), I placed my first order with Rimmer Bros. for Rover V8 parts and for MGB GT. The day after. The internet shop showed " all parts in stock" and the day after ( = on Saturday ), I got an email stating that my order is out. Leaving in Belgium, it took just a week for the parcel to reach me. This is OK... The packaging was very strong and with good protection for all pieces. So, to me. Good service and quality.

I needed to buy a large amount of parts for a Landrover, that I wasn't familiar with. I had excellent service and advice from the team on the Landrover section. I would thoroughly recommend Rimmerbros to anyone who needs parts for Landrovers.

I telephoned as I wanted an alternator for a Range Rover Classic 1991 and it's always difficult getting the right parts. I gave my vehicle details and purchased one for £137.27. it arrived within a few days but was not the right one. I sent it back which cost me £9.95 postage and the Rimmers took £17.27 off me, returning £120.00 to my account. I then went to Premier Supply who had the right alternator for £70.00. Not at all happy about the money taken from me, I see no point in raising the issue with Rimmer as it has on their invoice which came with the alternator that they can deduct - they did not tell me on the phone. I won't be using them again.

I have just got off the phone with Rimmer Bros and feel that I should pass on my great customer service experience. The Gentleman I spoke with is without a doubt an absolute credit to them. I rang with a query that has stumped not only Westfield Sportscars (the builders of my Rover V8 engined car) but all of my local motor factors and 2 local Landrover specialists. His knowledge of their stock and their applications is astounding and his ability to understand what I, a complete layman was talking about is most impressive, he found the part I needed in very short order and processed the sale seamlessly.