Rieker Tracking Order Status

Bought my husband a pair of Reiker boots last year. He wore them over winter last year and they were great. Brought them out just the other day and it was wet outside, the front of his feet were soaking wet. He will now only be able to wear them on dry days (so will be unlikely to wear them as we live in Scotland!). Will think twice about buying Reiker again I’m afraid. As they were bought in a shop in Glasgow some time ago we cannot take them back as we no longer have the receipt. One winter for boots that cost about £100!

Recently,purchased a pair of lace up ankle boots.Have been buying Rieker shoes and boots for years.Boots look okay ,though "leather" is very thin and after a short walk through some wet grass ,boots were letting in water.Also there was very little foot support. Had to put an extra insole in them to make them comfy.Decided to keep them to wear on dry days. Very disappointed in quality and would think twice about buying Rieker again on line.

Ordered some sandals/mules with adjustable velcro strap and am so pleased with them. I’ve been struggling to find a pair of sandals that fit well as my feet are quite slim. These fit like a glove, stay put when walking and not too high a wedge. Dressy casual. Free post and return service. Fast delivery with tracking. Well packaged in a box and sandals in shoe box with packing and tissue paper. I’ve only just got them so can’t comment on anything other than first impressions. Very happy.

I have been buying for over 15 years, so happy now a shop in Worthing, staff have been very helpful. Especially now taking both parents who have feet issues.

It's a rare thing these days to find a retail outlet that has enthusiasm, excellent customer service and with staff prepared to go that extra bit more to ensure that the customer is happy. Rieker Shoes at Cirencester is one of those rare shops. They didn't have my size of a particular boot in stock, so having established the correct size I returned home with another pair of shoes and the out of stock boots were put on order to the shop. I don't live close to Cirencester and as the weather was so bad on the day the boots were delivered to the shop, I called back to ask if they could be delivered. Not only did Sally process the order in a very pleasant and helpful way, but the store manager offered to take my boots to the Post Office after finishing at work, so they arrived two days later and I am delighted with them. The packaging was good and inside were receipts and a stamped card so that I wouldn't miss out on the offer of basically a free pair of shoes or boots when the card is fully stamped. This brand of footwear is comfortable and I love the detailing in stitching and the fancy coloured cuffs and finishes. They last a long time too. I hope that Head Office picks this up and rewards the staff accordingly.