Restoration Hardware Tracking Order Status

While I cannot comment on their customer service nowadays, but I have ordered more than several items from Restoration Hardware when we moved in several years ago - our bed, mattress, curtains, curtain rods and hooks, our bathroom sink, and mirrors. Therefore, based on all these items in our home - they’re still holding up and in great shape. The customer service experience we’ve experienced were solid and while yes, there were a couple of delays - the items were fulfilled eventually. We are planning on ordering a couple more items from them soon and let’s just hope they’re still as solid as before.

We purchased several items from RH, and I have to say, they truly have their act together. From our experience working with an interior designer, Rob, at the Melrose showroom in LA to the seamless selection process, delivery, and post-delivery service, it was one of the best retail experiences I’ve had. Communication was excellent throughout, and every interaction was with knowledgeable, professional people. Well done! The furniture itself appears well-made and has held up beautifully so far.

Our project with RH (Tampa, FL) started in September, 2023, and our final order was placed in April, 2024. Over this seven month period, we worked with Victoria (Tampa). WOW - what a pleasant experience working with Victoria: She was pleasant, helpful, thorough, and had a great sense of humor to boot. When we'd call to add and/or remove from our order, Victoria was extremely quick to return calls. Victoria delivered the customer experience one would hope for (but seldom receives). THANK YOU, Victoria, for making the furniture experience both fun and exciting.

Just received delivery of my bedroom furniture and it's beautiful!! The actual delivery was seamless and very professional, the furniture is amazing, is solid oak, and those poor delivery guys managed to get a 400 lb triple dresser up the stairs with ease. The furniture is so much better in person as I made the purchase just from looking at it on line. Totally thrilled with my purchase!!

The customer service department is insanely good here. They really, truly care about their customers. I had a few special cases where orders didn't pan out, and they fully refunded everything, and were so nice about it. Don't believe the negative reviews, these folks are amazing. Other providers are not nearly this good to their customers. The stuff is beautiful as well... of course, but everyone knows that already.