ReserveBar Tracking Order Status

Meagan is friendly and responsive. Always willing to answer questions and give updates. Truly appreciate her and the whole team at ReserveBar.

[They were $12 more per bottle. Check prices before believing they are competitive on price. Delivery was fine.

I’ve ordered quite a few times and my complaints are my last 3 orders. 1677859685124,1677636442169 1674225462438 Everything was in stock when I paid . 1 day later 2 items were out of stock . My reply from them wasn’t immediate however I was given a 10 code which is useless for future orders because you can get free shipping , extra promos codes and can’t use the $10 off at the same time . I trusted them again, ordered Black leaf organic vodka $19.99 during black history month. I placed my order 2/28 and a day later got that same email saying it was out of stock and didn’t know when it would be so my order was cancelled. The vodka was still posted however doubled the price !!!My friend knew I wanted the item so we placed an order , sure enough the item was in stock , 4 days later I have the vodka and the same useless $10 code . I’m done ordering customer service didn’t do anything .

I thought I had bought several nice scotch bottles at a good price and checked out with their flat rate for shipping. All items were in stock when I gave them my credit card. !! They proceeded to email me and tell me that everything I ordered was out of stock except for one cheap common whiskey which they just shipped to me. They did not refund me any shipping charges and just ignored my email complaining. I wouldn't have ordered from them in the first place if they were honest about what's in stock. I'll surely never order form them again.

I order from ReserveBar every single year. This year was the first time I’ve ever had a problem. I ordered 2 bottles coming from the same vendor and both bottles that came were not the ones I ordered. One of the bottles was a little expensive at $220 and I really wanted to gift it to my boss for Christmas. I did email but I understand that the holidays are busy so it took awhile for me to hear back. I did end up texting the number which got me in touch with someone much faster. Ashley was wonderful. No one was able to track down the right bottle but Ashley did issue me a refund and sent me an email saying she understood my frustrations and was sorry. She also gave me a couple dollars off my next purchase. I was really frustrated when I couldn’t get ahold of anyone but I felt much better to be acknowledged and helped. If you have an issue- I’d suggest texting the number as I got a response much faster that way.