Reid Cycles Tracking Order Status

I purchased an ebike from Reid Cycles on line and was directed to pick it up in Stanmore Sydney When I took delivery I noticed the rear break wasn't working as the front break I was told by the manager Tyson that it would come good after a few pumps Well it didn't in fact it stoped working altogether It took me two weeks wait for a complimentary serviceI arrived 10 am as advised and I could wait for the service After 2.5 hours and told someone hadn't turned up to work and someone else was coming I eventually was told all was good and ready to go When I tried the break it was the same ,when I questioned the service mechanic he replied "Oh well it must be the cable " I then asked when I could expect a new cable I was advised they only order parts on Sundays so wait and they'd get back to me No call so I contacted the ? manager Tyson who said I guess Ill have to replace the entire brake unit Five days later when I again called Stanmore shop I was advised to contact Customer Care in Melbourne and the nice guy Ollie said he would also contact them and ask they call me today I also called 4 times and was put through to 4 different shops each time NO CALL from Customer Care ??

fast shipping! bikes are pretty good for pricing for what you get. will be ordering from them again.

I dropped my kids bike in to be looked at before I selling it. They were very kind and did a quick service on the spot. Staff were very helpful. Thank you!

I purchased this e-bike about 4 weeks ago, and thought now would be a good time to offer a review. I bought this bike because I have been a cycle commuter in Brisbane for several years, and finally got bored of the hills on my rides in and out (Ferny Grove to the CBD) so decided to by an e-bike. It was a great decision - I've used the bike 4 days a week since purchase (as opposed to 2 days a week on my old bike), and I no longer dread the first 3KM of my ride. There are a few areas that Reid should look at for the next iteration. Claimed battery range of 80km is probably only likely on a flat with level 1 assistance - my daily ride is ~38km, and I use the full range of assistance levels, mainly 1-2, and the battery is normally down to about 30 - 35% when I finish the ride home. I'd say 60km for a Brisbane commute would be about right. The Good The bike is a joy to ride. It feels almost the same as my old bike, accounting for the additional weight of battery and motor. The placement of the motor over the crank makes the assistance feel like a part of riding and also means handling is largely unaffected. I had also tried the Blacktop 1 with a rear hub motor, and that felt like you were being pushed, this (generally) feels like normal peddling - but easier. Makes all the hills a breeze. Has increased my riding days for commuting. The mid The assistance level on the motor can be slow to change up/down - I've worked it into my riding style, but its still mildly irritating Sometimes a long freewheel after a high assistance level (i.e. downhill from a steep climb) the motor acts as a brake on peddling. My average speed on this constantly brushes against the maximum allowed by QLD law for e-transport, and this sometimes causes the assistance to drag on peddling when around the 25-25.5km mark. This isn't consistent, which makes it more annoying. The Poor No inbuilt frame mount for bottle and accessory cages. This is a MASSIVE oversight in a country where personal hydration during exercise is a potential health risk. Not only that, but the frame tubing doesn't appear to fit to any standard sizing, and this has made finding a bottle mount more complex than it needed to be, and for me I have a sub-optimal solution which mars the lines of the bike. This omission is the main reason I'm giving the product a 4* review - I can't imaging machining 2 holes and adding cage mounts would contribute that much to costs. This should be addressed as a priority for the next iteration of the design. If the chain hops off, the gap between pedal and motor casing is exactly as wide as the chain so it can be hard to pull the chain out if it gets stuck there. Conclusion Aside from one big and a few minor niggles, this is a great bike if you are looking to ditch or the car or train or to mix up your morning commute. It won't take all the strain - you still have to pedal! - but it offers a genuine alternative to both modes of commuting, you get to exercise and let's face it - riding a bike is fun!

Excellent bike and customer service.