REI Tracking Order Status

Same as most of the reviews here for customer service: fuggeddabouddit. Took in a pair of socks that should absolutly not have failed no longer than I've had them and no more than I've worn them. Conveniently "...just ourside our window for replacement or credit..." Yeah ... right. DONE with REI!

Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

I had contacted company for a manufacturing idea & received a generic response. Frustrating when an individual tries to make a better product design & companies "blow you off"

Great in person and online. I'm not super outdoorsy, although I usually train for at least a couple of half marathons each year, and occasionally go hiking. I've found high-quality merchandise here every time, and often at sale prices lower than what I can find elsewhere. I recently found a pair of shoes I'd been considering on clearance, and they arrived right on time and in perfect condition.

Purchased a gift pair of Men’s joggers from discount rack, along with 2nd pair. Went to pay. Cashier rings up over $62. I asked if they were not on sale. She says no. Okay I pay go back to the rack and find the same pants for $19.96 including tax! Big difference.Go back to cashier and explain to a different person. Now the original cashier says . “ I put in a different code”.. yes major mistake . What if there had not been a second pair? Then I have to return both pairs because didn’t fit my husband. I purchased a very expensive pair of joggers. Went to exchange and they never credited me back the tax. Ya can’t win. I should have checked my bill, but honestly after being in the store for over 90min, I was negligent. Just check your bill.. can’t expect anyone to do their job properly these days.. as far as the quality of the Patagonia joggers, they are superb.