Readers Tracking Order Status

Hello Readers.com Hello Jackie, thank you for helping me with the exchange. I really do appreciate your willingness to assist & sharing the information I need for my next selection of glasses. Great customer service ! 😊 Thank you Jackie. Benjamin C

I have purchased 4 lots of glasses from Readers.com (16 in total) and been happy with all of them. +2.0 clear, +1.5 sun glasses for distance, +3.0 Blue light for reading and another +3.0 blue light. One pair broke when I sat on it, several became scratched and I lost some. I check each pair of glasses for strength and distortion. Strength: I use a small LED flashlight a fixed distance from the glasses and adjust the distance to the wall to form a spot on the wall. The higher the strength, shorter distance to the wall. Distortion: Look at reflection of overhead fluorescent tube. It should be straight when reflection moves across the glass and along the glass. (Rotate the glasses). All pairs of glasses have been excellent. The last lot I purchased, I gave the wrong address and they were RTS. They replaced the glasses and sent them express mail, without ant extra charges. I do not work for Readers.com. I am surprised to see so many negative comments.

Awesome company. I love that they have narrow frames so glasses don't fall off your face when you bend over. Also they are determined to make you happy, replacing anything you don't like and not requiring you to send back the ones you don't like.

The usual. Love the sunglasses. The shape, the frame color, lens color, fit. Easy to get simple bifocals for reading. They arrive fast either from the company or through Amazon. The frames break within a month or so. I treat them with kid gloves. This time I put them on my bureau after wearing them. Tried them on twice but decided on a different pair for the day. After about 3 days I picked them up to try on and frame at the top of lens was cracked and jobs fell out. That makes pair number 5 in 18 months. It also marks the end of my journey with Readers.com. if other quality sunglasses companies made it easy to buy their glasses with 2.5 bifocals for reading, no presciption, I would havevnever bought the 3rd pair.

Bought my stepfather a bunch of glasses at readers.com bc they're one of the few places that carry a strong reading glasses prescription. It was under $50 for 4 pairs of glasses mailed out, with a strength I can't find ANYWHERE. After, I realized I should've checked reviews, and boy was I scared!! So many negative things were being said. I was going to cancel my order, but was told to just wait it out. I'm glad I did! They arrived on the date expected, less than a week after ordering. Prescription appears correct. One style of glasses were not available. I received an email and refund before I knew there was a problem. Would it have been nice to know ahead of time that this style was sold out? Yes Did it cause any kind of hiccup for our order? No, thankfully. I had even called customer service to ensure the address was correct and the phone was answered promptly, professionally, and I was quickly assured everything was accurate. No issues with this company. Seems maybe COVID-19 caused some serious hiccups inside the company, perhaps they're newer, or smaller? Idk. But I didn't see any of the problems so many other people had with readers.com Maybe I just lucked out. I hope YOU get to luck out with them, too.