Rand McNally Tracking Order Status

Bought a pro8 6 years ago when I started driving OTR, best thing I ever bought. Been with 3 companies, the have had 6 different devices in that time, couldn’t trust any of them over my pro8. I paid $600 odd for it, but seriously the best thing I’ve bought in my trucking career. Does it get it wrong? They all do, but this one is right 99% of the time. Usually when it’s wrong it’s in cities, but it’s NEVER, put me on a weight restricted or height restricted road, NEVER. I’ve had company GPS trying to send me over 10 ton bridges with 40 tons. Also set it for fastest route, it nails it every time. Company I used to work for didn’t allow certain highways, just hit reroute, it finds the fastest way avoiding that highway. Parts, my window mount broke, after 3 years, went on there site, another one home before I was, for $22. Long and short, I’ve had this one for 6 years, I hope it doesn’t pack in, but if it does, I will not hesitate spending the money again

In February 2018 I upgraded to a new Windsport 31Z that didn't come with a GPS included in the InfoTainment System. My previous coach had a Rand McNally GPS that worked well so I purchased a RVND7 new from Camping World prior to our first trip. The GPS didn't work well right from the start and had to be sent back for warranty repair. Turn around for the repair took approximately 6 months. Since then there have been ZERO map updates and I have a Lifetime Map subscription. Our last trip was over 6K miles and several times we found ourselves riding on a "blank" road as the GPS didn't recognize major US Highways. Have emailed Rand Support several times about the situation but received only one reply, telling me to update the device. Unfortunately the device dock software always returns a "Your device is up to date" display and does nothing. Tried to call the Support telephone number but have only been able to leave voice mail messages that claim my call will be returned within 24-48 hours. So currently I have an almost worthless GPS that cost $299 that won't update and, it has become obvious that Rand McNally is not really that concerned about providing any real support.