RAILS Tracking Order Status

I had bought a lovely full price rails dress at Nordstrom. Wore it once. Dropped off for dry cleaning. Returned and a large tear in hem noted. Emailed company. No response for over 7 days. Unfortunate company doesn’t respond to consumer concerns and rectify quality issues. Will think again before ordering from them.

I placed an order on May 26th. The website advises that shipping is within 7-10 days. No update on the order status. When I contacted them they replied that they were busy due to a sale. I wouldn't have placed the order if I had know that it wasn't going to be fulfilled within the specified timeframe. I wouldn't order again if this is the degree of service. I had ordered a dress for an event that has now passed. I have sent a direct message as requested and was advised that due to the sale there was a bag log of orders.

Can someone please reply to my emails!! Order #21525UK. Ive received two of the three items ordered with a delivery note that shows only the two were received and no communication about the missing third item… yet all the emails from rails have shown that I would be receiving all items? This is outrageous. Edit - I was quickly responded too and all was sorted straight away.

They need to work on their customer service for sure. Ordered two pieces last week, neither have shipped yet. I have sent two emails asking about shipping date - no response as of yet.

I have had a couple of articles from Rails the past years. I wasn’t happy about my last article but they were very quick and helpful. I would totally recommend a company that cares about the quality and client satisfaction.