Radisson Blu Tracking Order Status

Good in parts. Very good breakfast indeed, nice restaurants, good public areas. However, we had booked three extra nights after a river cruise to relax by the pool. Were disappointed to find pool and all outside relaxation areas were cordoned off - the manager said they were converting the area to a pay to enter (even for guests). We were there Saturday and Sunday when no work went on but the only ones in the pool were two happy seagulls. Some of the area could quite easily have been released for paying guests to enjoy the sunshine. Also room was a bit tired and dingy.

Friendly Welcoming staff. Nice clean hotel. Always try to book EMA hotel, the night before we go away, and leave the car.

During Eurofurence at the CCH, there was a woman downstairs at the bar who was extremely fast, nice and super helpful. I'm that guy buying the massive amount of Sex on the Beach and other with my group of friends, 10/10 would go there again.

Being a regular traveller to Bristol to visit my son at UWE, I have always stayed with your competitors, Leonardo, Holiday Inn, and Hilton. Still, on this occasion, I had more time to wait and noticed your hotel in the heart of the city centre(wonderful) while walking around in the evening. All I can say from that moment is that the rest is history! My booking was made through Booking.com for convenience, and I had the pleasure of meeting Mariangela(the manager) at the reception. The customer service I experienced was beyond any scale I had encountered before, even in my extensive travels and stays at various hotels. This first impression was positive and the best I've ever had. Not only was Mariangela so professional, polite, and helpful, but most importantly listened to what I was saying and got to know me to match my needs. I was blown away by the personal service, care, and attention, and I could see why she was a supervisor/manager and so well deserved. When she spoke, her knowledge was very factual. I felt like I was at college again and wanted to take notes. Despite never having met before, she and her colleagues were so friendly and approachable. They were very much true to the brand, company, and me, the customer, and that cost has no number/value. I can assure you of that. I started to feel at home. She is professional, customer service driven, knowledgeable, polite, and undoubtedly exceeded herself in her job/role. I was utterly blown away by not only being treated as an individual but someone who they could relate to and understood my needs, concerns, upsets, and issues, WHICH I CANNOT AND HAVE NOT Found anywhere out there these days—a sheer delight to say that Mariangela is an ambassador in her field and your company. Honestly, I cannot praise this hotel enough, and most certainly, when I travel again, I will only be staying at a Radisson regardless of where I am, but most certainly Bristol, for starters. Thank GOD for your great company; if only I had remembered to come to you first rather than those other hotel chains, my stay would have been so comfortable. But, well, we all learn, and now I intend to bring all my family to this beautiful brand of hotel and will certainly be joining your reward scheme. WELL, DONE.

Never disappointed