Qunol Tracking Order Status

I've been a customer for years. When they fulfill orders, it's great. Unfortunately, when they don't fulfill orders, your nightmare begins...and currently they don't make a product to treat that anxiety. My last sizable order (over $100) was placed May 30, 2023. As of today, July 17, I am now supposed to receive the products on July 19... nearly 2 months after purchase. I've been out of one of my supplements for about 4 weeks now. Contacting Customer Service is a joke. After 3 attempts across several weeks I finally got a lie that my order was shipping out... that was 2+ weeks ago. A reputable company would express ship the order at their expense after such a lengthy delay or offer a partial refund of costs. You'll get nada from this group. Sad to see beloved Tony Hawk got tied to this very poorly run operation and now they're spending tons on social media advertising. A company with such a limited product line that cannot competently do basic fulfillment, really shouldn't survive much longer. My suggestion to their management is to investigate Amazon fulfillment until they've hired appropriate personnel to fulfill orders and can respond to customer inquiries in a timely manner.

NO help from support if something wrong with the order! No refunds from them! Refund only through your bank using the charge dispute option.

Terribly disapointed by Quonol / Quten Research Institute as a company and their customer service. I tried to reach out multiple times over the course of 2 months to sort out some delivery issues / double charges and nobody got back to me, I never got my money back. I tried all channels you can reach them on, but nothing. I don't think the product is good, based on the company's values towards their customers.