Puzzle Warehouse Tracking Order Status

I wrote a review about the quality of a jigsaw puzzle that I had ordered through Puzzle Warehouse and said that I would not order a puzzle from that particular manufacturer again. My complaint was directed toward the manufacturer of the puzzle, not Puzzle Warehouse. The response that I received from Puzzle Warehouse was excellent.

I have been purchasing puzzles from Puzzle Warehouse for a couple of years now, usually 3-4 puzzles of 1500 pieces per order and always had a great experience. Never a piece missing, always ordering brands I know I like (low dust), and the shipping is always quick. I have yet to have to interface with their customer service as I have never had any issues. I love their inventory and find their regular publishing of coupons a great way to wrangle up puzzles which I use to decompress.

I have been getting my puzzles for a couple of years now from Puzzle Warehouse and LOVE their selection. I generally only do 1500 piece puzzles and their variety is off the charts. Good prices, never had a problem with the roughly 12 puzzles I have purchased. Their reviews are helpful from within their site, of other puzzler's in terms of puzzle brand quality, dust, etc. Shipping is always quick, even on the free shipping.

I ordered some puzzles from different makers for myself and as a gift. The one I opened is pure junk. It is so poorly made there is no possibility of properly linking pieces. Because it was opened it can't be returned or receive a refund. The other was purchased more than 30 days ago so I'm stuck with both purchases.

I recently received a puzzle that was missing a piece from Puzzle Warehouse. When I contacted them, I was told I had two options: 1. Receive a 50% refund that I could use on a puzzle that I must purchase from them, or 2. Receive a 20% refund on my credit card. When I pointed out that I would like the puzzle replaced - they turned me down flat. I used to purchase from Puzzle Warehouse all the time - at one point they were the best place to purchase puzzles on the Internet - but no more. Not only has their customer service gone downhill, but they do a terrible job at packaging their puzzles, and I have had several arrive damaged due to the LACK of packaging materials they put in the box. Additionally, there are a LOT more jigsaw puzzle storefronts on the Internet now, carrying a lot of brands that Puzzle Warehouse does not carry, and with a lot better packaging - so I choose to shop with their competitors. Puzzle Warehouse really needs to take a good look at the marketplace and up their game, or they will find themselves with a fraction of the customers they once had.