Pure Talk Tracking Order Status

American workers very affordable plans excellent cell service have had no problems easy to switch to PureTalk

Great price and coverage. Excellent customer service. Helped us every step of the way to get transferred. Thanks to Liponda.

The activation process was way more complicated and confusing than I expected. The following issues with the process needs improvement: 1. No where on the activation website page, or on the two cards sent with the SIM card does it state that a Transfer PIN from the current provider is needed prior to putting in the Pure Talk SIM Card. T-Mobile sends two texts to confirm authorized caller is requesting this PIN. If the Pure Talk SIM Card is put in the cell phone prior to porting, no texts from them will be received. I had to replace the T-Mobile SIM Card in order to receive the texts. Also, there is no reference to needing a Transfer PIN anywhere on your website, or on the “Getting Started” cards. 2. The email received after port changeover states: “Online Account Access: Visit PureTalk.com and click on Customer Login to access your PureTalk Account online. Your account number is the User ID and your ten digit phone number is your password. Once inside, you may reset your password." However, nowhere is a user ID provided. When I called Customer Service to get this User ID # they stated to their recollection no one followed the email, and to just use the Registration option…she then gave me the account # over the phone…All Very Confusing! 3. FYI: I found T-Mobile Customer Support personnel very upbeat and friendly. Conversely, the majority of Pure Talk staff seemed to be sullen, not happy to help, and monotone. Not a pleasant/uplifting first time interaction experience.

Could not use your service went overseas, and the phone did not work with the existing networks there

Sometimes I don’t have service where I need it. Otherwise the service is good.