Ugly Stik Tracking Order Status

Terrible service ,wanted a new bearing… Terrible service ,wanted a new bearing for a Greys gts900 reel so emailed pure fishing parts. Received a curt one line reply not available in stock and not even a suggestion about helping to source one . It is not as if the the reel was that old. Greys fishing gear wil certainly not be at the top of my list in future. Go for any other make not owned by Pure Date of experience: 16 July 2024

To cut along story short, Customer service agent called Heather is a absolute disgrace to be dealing with people.

The warranty is not worth the paper it’s written on, the warranty page doesn’t exist the phone number given just rings off, I finally get through on a different number and you just get excuses, was told they don’t manufacture my rod anymore so I need to send the broken rod back to them at my cost, then get the chance to purchase another rod at a much higher price with a bit of discount! Thanks but I’ll go elsewhere staying away from all your other brands too

First of all, there is no shipment detail, I.e. weight/color on the shipment email confirmation. You can’t check the accuracy of the order. Second, the email on the order confirmation is invalid. I tried several times to send an email and each one was returned as invalid destination. There is no one answering the phones and phone mail is not returned. On top of that, when I finally received the order, they shipped the wrong color of the lures I ordered. Additionally, there was no packing list accompanying the order. All is all, I am very disappointed in Pure Fishing and won’t use them in the future

As always Ross is extremely helpful and a credit to Purefishing