Pure Barre Tracking Order Status

In a nutshell, fraudulent advertising. They will continue to charge you monthly after signing up for a 1-month PACKAGE not membership, in addition to late fees, because you never showed up… because you didn’t know you were continuing to pay for packages… and then they state that it was the clients responsibility to call the billing debt to cancel. Oh and good luck finding a number to reach anyone. Also, the classes are boring and overcrowded.

I had my first class a few weeks ago at the Pure Barre location in McKinney and signed up for more but unfortunately l sustained an injury and had to discontinue. I called multiple times to cancel my membership which they eventually did. However, no refund was processed. I cannot say the number of times l have called and been told the manager will get back to me or that she’s been sent a text and will get back to me. Eventually she responded to an email stating the membership was cancelled and asked about what refund l was referring to. What is interesting is l never got a receipt or anything detailing that l couldn't cancel if l chose to. No contract whatsoever! I did not use up any of the classes so why is it so easy to process a cancellation but not process a refund? Or even tell me why l won’t be refunded. Not recommending!