Pugster Tracking Order Status

Good service value!

I have had great service and value from Pugster. I highly recommend them.

I'm unsatisfied. No tracking number was sent with my confirmation email. I could not respond to the email as it came back as denied. This is supposed to be a Christmas present for my mother in law. **update, almost as soon as I posted this review they emailed me my confirmation number with apology of me not receiving it before and also commented on my review to let me know to check my spam folder. I appreciate the quick response and look forward to my package arriving.

I have been contacted by customer service and informed that my order is on its way. Still only giving 3 stars as the "live chat" was not available and there was no answer on either of the two customer service lines. I tried several times in the day during regular business hours.

I have placed 2 orders with this company. On from their website, one on eBay. The first order of 6+ charms was incomplete with no explanation and took 2 weeks to receive. The eBay order turns out isn't even in stock yet they have multiple listings up for it. I paid expedited shipping to receive it in time for Holiday gift giving. As I have just learned this fact less than a week before gift exchange, I now must scramble elsewhere to purchase a gift. Yes, their item are great bargains.. if you get what you ordered.