Provantage.com Tracking Order Status

Ordered an Open Box version of a Supermicro motherboard under the assurance that it had been tested, verified working, and only differed in packaging. Upon receiving the motherboard, I found one of the DIMM slots to be faulty (P1-DIMMH1). I tried multiple sets of known-good memory pulled from running systems as well as swapping the order of said memory sets only to confirm the memory slot is bad. This delayed a deliverable to a client by a week and I basically performed their testing for them. When I contacted Provantage about a replacement, they informed me they did not have any more Open Box versions of the motherboard available and would only issue a refund because of this (despite having multiple new versions of the motherboard on-hand). Basically, they refused to make the situation right, wasted my time, and got some free hardware testing (with proof) so they won’t have to do it themselves before engaging the manufacturer.

I placed an order at 9:30am. At 9:34am, I received a formal receipt from their accounting department and a separate shipping notification. In four minutes! I have many examples of this level of service. The company is always consistent in this regard, whether orders are placed using their website or by phone. Provantage is geared toward enterprise customers, but they allow the public to purchase from them, too. However, always have the specific model number of the product you want from the manufacturer's website before going to Provantage. If you aren't sure what you want, you should probably buy from Amazon instead, where returns are easy and free.

Typical online scammers! Do not trust the information on their website nor what they would say to you over the phone. A couple of days ago I placed an order with them for a high-end workstation graphics card. The next day I spoke with Starr Schmitt over the phone to confirm the order. She assured me everting is fine and the order will ship on time. The next day I received an email from Aundrea Marion to let me know the item is out of stock and would be back ordered... Since I placed the order their website constantly showed the item in-stock. Even at the time I asked them to cancel the order the website showed 58 units in stock!!! By now it is obvious they are running a scam. Don't be fooled like me. Save yourself the trouble and shop elsewhere.