Prose Tracking Order Status

Note: The listing for the bookstore here is incorrect, this website is no longer a bookstore. Prose.com is a subscription service for customized skincare and haircare. I signed up to their their products based on the promise that I could cancel any time and even get a refund if I wasn't happy with the product. However, after putting my subscription on hold they charged me again and continued to send products without any warning. I asked them to cancel and they refused to reply. Like many subscription businesses today they seem to be interested in making it as hard as possible to cancel, and in the process have not only lost me as a customer but made me want to warn people not to use their service.