TROOP Tracking Order Status

Great customer service!! My issue was handled in a timely and efficient manner. I will order from Proozy again! Highly recommend this site.

Ordered on Feb-27-03. Received a notification Mar-02-03 that my order was on the way when in reality Fedex was waiting for the package. The order was not actually shipped until Mar-08-03 with an ETA of Mar-13-03. On top of that paid ~$8 for shipping. By the time the order gets here it will be warm outside. Better to head over to TJMaxx or Burlington Coat Factory, get it for cheaper & not bother with the wait.

placed order on 2/23/2023 for two flannel shirts, on 3/7 i asked what was going on and got a bot reply saying other orders that they have shipped to me. i replied back and then i received a reply that they sold out and gave me my money back. this used to be a really great company but lately i am concerned that they dont even know what or how =many they have for sale and hold your money until you chanse down cust service to find out why it has not shipped. got my money backm but these were a present and now i have nothing to give. very poor inventory control and planning.

I don't typically leave reviews, but I was impressed with Proozy's customer service quality recently as I addressed an issue to the company's help desk. I wasn't able to get a discount code I received in email to apply properly in my cart. I sent in a request and was told I'd hear back soon. Usually, if I ever hear back from a company this way, it takes days but I received a prompt response that surprised me. The agent simply asked for a screenshot of the promotion details, which I provided, and quickly responded with a gift card to cover the discount. It was a very nice experience, and I believe they've gained a repeat customer in me. I purchased the items for my husband I had wanted to, and at an impressive discount even before my courtesy gift card was added. Thanks for everything, Proozy!

Proozy may have some great deals, but they are a misleading manipulative company with very poor customer service who doesn't value their best customers at all. To get the best deals you need to take advantage of their daily sales distributed via email (with each item requiring a separate promo code). The catch is you can only use one promo code per order meaning that if you want the discount on more than one item you have to place a separate order for each item paying additional shipping charges each time. It also means you can't redeem your points on those orders or take advantage of any percentage off deals as well. They also don't stand behind their product. When they sent me a vest that was clearly mismarked on size they refused to acknowledge the mistake and required me to pay for shipping to return it. They also often don't answer their customer service number or return voice mails. And when I sent them multiple emails and filled out multiple surveys expressing my concerns and telling them they were gonna lose a customer who has bought dozens of items from them, they didn't even bother to respond. Needless to say, I won't be buying there again. Buyer beware!