Primal Wear Tracking Order Status

Reading the prior reviews, I wonder if things have changed within the company since I started ordering from them a few months ago. Primal Wear was recommended to me by a friend, so that was a big help to start. My initial order had 4 jerseys and 3 pairs of socks (Mar 29), and my most recent order was for 1 jersey (Apr 22). I am about to place another order now for 6 jerseys and 1 or 2 bib shorts because they sent me an $80 off coupon with my last order!! I am in the U.S. and I have had no need to reach out to their support, so I am unable to touch on those subjects regarding fees, taxes, or customer service. But I can say that I have not had any hidden charges. Also, their email communication is great, so I am always kept up to date with my order status. The fit on everything I have ordered from them is excellent. DEFINITELY MAKE SURE to measure across your chest and belly to check the size guide for the jerseys. Every manufacturer has differences in their "S/M/L/XL" sizes, so DO NOT go by those alone (like, ever. Seriously.). Also, their different styles ("sport", "evo", "helix", etc) intentionally fit differently (loose to snug) as well, so do keep that in mind. The styles are very clearly marked, so it's easy to see at a glance. Again, definitely check out their fit & size guides!! The quality is also excellent. Now, mind you, I have never owned a "high end" jersey - the most expensive one I have is a $60 Bontrager - but the quality on these have been fantastic. And with all of the crazy discounts that you can get, they are, in my humble opinion, VERY MUCH worth their prices!! The socks are also part of this quality review. I compare them to the same quality as my DaFeet socks. Shipping to where I live (southeast Idaho) has taken 3 days each time, once they ship. The time from placing the order to the time they ship has been 7 days each time. They come nicely packaged in their own bags and shipped together in a soft plastic shipping bag. I wish there was a way to prove that I was not incentivized to write this review and to add photos or something. But I pinky promise that I wasn't, NOR do I work for them. I just think they are super excellent and when you really really like something you really really want to share it! Hope this is helpful!!

Fine socks, fine service, quick turnaround and no complaints whatsoever. But.... I ordered @ primaleurope.com so was expecting all taxes imports included in the price being in Europe as I am. Also there was no (I did not see it) pre order or general warning about taxes/imports. But you guessed it: On a total order of € 84,45 I had to pay € 23,59 taxes/imports at delivery....thats 28% extra. So not happy at all. Seems like Primal hides it.

They have the worst customer service there is! I had an issue with one of my orders and I demanded a refund. It took them two long months before confirming to me that they would START processing my refund. I was exasperated! What have they done all those time? It was the worst experience!