PRECOR Tracking Order Status

We have a Precor elliptical under warranty that has not been working since late January (date of this review 3/15). Apparently, it likely needs a new pedal sensor or new cable. Sensor parts unavailable until 4/18 and the cable unavailable until May. Not even certain that's the problem, but we won't know until the parts come in. Beware of Precor "warranty" when they can't stock important parts to repair their equipment.

We finally got a new leg extension machine at the gym. It's split axis, i.e., each leg moves separately from the other. I've been lifting 50 years and must say that this machine is a piece of ____. The lower leg swing arm length is not adjustable, so if your shins aren't the Precor length, the pad grinds up and down them during the rep. The fact that the pad is as hard as nylon plastic made me literally wonder if it was going to cut my shins' skin open. The weight angle is also non-adjustable, so you get no resistance with the quad lengthened and only max at peakest contraction angle. Horrible. I will not train legs at this gym again.

Structural metal failure on S3.21 not covered by warranty I have an S3.21 (strength training). The metal on the selector cam split apart at the point where the axle shaft attaches it to the frame. The cylinder portion of the metal cracked along the seam with the arm. The warranty did not cover this failure and I had to purchase the part. I don't feel that Precor is standing behind its product. This is not a wear and tear part such as a pulley, wheel, cable, or lever. It is a manufactured fixed piece of structural metal and it failed. As such, this Precor product did not meet a reasonable quality expectation. Robert Erhart Precor Case #730146

I have been trying to source a new spin bike part from Precor for a number of weeks now. I need a new pedal crank and cannot use the spin bike until I can find one. I am a gym owner and run 4 spin classes a week - I am currently not able to fill the class because 1 bike is out of action, and this is costing me £20/week. I emailed precor enquiring as to whether they could help. They responded asking for the bike serial number. As it was the previous owner that bought the bikes, I do not have this so took photos of the bike and sent back to precor. That was nearly 4 weeks ago. I have heard nothing since even though I have sent a follow up email. Terrible customer service - clearly they want no business.