PopSockets UK Tracking Order Status

Wish I could rate lower. My first ever order & it was expensive, I’ve just been delivered an empty envelope that looks like it’s been stood on. I’m so disappointed with this. Editing my original review; Horrible initial experience with popsockets my order turned up as an empty envelope after paying almost £75. I had to complain to popsockets on social media and leave comments on posts to get a response. The lady I think she was called Zana fixed the issue for me by sending a repeat order, it’s taken a long time to arrive but it’s decent quality and I love the case. 2 stars overall because it wasn’t a nice experience but I did get my order eventually.

EDITED: I am revising my review, as PopSockets have been in touch this afternoon and are refunding me for the phone case! Although, it has caused me stress, they did do the right thing in the end! 1* is too good for them!!! I wish I had read the reviews first! They are scammers!! I also had to return an item to Holland, which cost me £9.00. 6 weeks later, it has just been returned to me, as it had been refused at their offices! 🤬 I now have a useless phone case and am out of pocket by £54! Customer service stinks! Don’t bother! They will scam you too!

Prima service. Een magsafe cover en grip besteld op vrijdag 08 nov 2024. Nog geen week later, donderdag 14 nov 2024 is mijn bestelling bezorgt. Fijne updates gekregen over mijn bestelling via DHL en vanmiddag bezorgt. Heel blij mee en ik kan me niet vinden in de slechte reviews die eerder gegeven zijn.

I'm the type of person who likes to check companies on Trustpilot and other avenues for reviews to make sure I'm buying from a reputable and reliable company, sadly I got so suckered into their MagSafe cases and cutesy halloween themed cases that I didn't do my due diligence beforehand. Before I knew it, I'd spend in excess of £50 on a new case and popsocket and it was only after the fact I saw firstly multiple Trustpilot accounts for PopSockets, and none of them were very good regarding their review which instantly filled me with regret and anticipating an ordeal. I can honestly say that my experience has been pleasantly surprising, with some minor issues hence my 3 stars. I contacted PopSockets customer services to express my concern regarding their reviews and requested my order be cancelled, I did receive an email back in approx 48 hours full of apologies and advising the order had already been dispatched and sadly can't be cancelled at this point, but if I refuse delivery and it's sent back, I'd get a full refund. My delivery was received the following day but because Evri are morons (don't get me started) they pushed the parcel through my neighbours door and I didn't get the opportunity to refuse. Either way, I opened it and checked out the quality, very robust, the magnet for the PopSocket is f**king tremendous and the pattern is very cute. It fits well and feels and looks good so I'm very happy. The negatives - My deliberation to return it or keep it was made based on the reviews I read. It seemed to me that the returns/refund process is where a lot of the issues arise so I chose to keep it to avoid the potential drama of the refund issue. Secondly, I ordered the pink kawaii ghost case with the matching PopSocket, and the background colour of the case is so pale you can't really see the white ghosts very well. The background pink of the PopSocket is much more vibrant and 'pink' than pale and washed out so I'm sad about this. Overall, I'm happy with my purchase, despite the fact the colour isn't as I'd expected and the reviews gave me an aneurysm. I don't believe I'd buy anything new from these.

Mijn bestelling niet gehad. Krijg geen mail met track en tracé, kwam er per ongeluk achter dat het verzonden was. Word vervolgens bij de buren afgeleverd terwijl ik thuis ben, ik ga langs mijn buren daar ligt mijn pakket niet. Contact gezocht maar geen reactie! Is de laatste keer dat ik er iets bestel... Edit: Ze hebben contact met mij opgenomen (duurde even), maar ze hebben zicht verontschuldigd en de order opnieuw verstuurd. Dus van 1 ster na 4.