Pontins Tracking Order Status

Staff helpful and happy brilliant weekend at the Motown and kirstys joke about the fly went down like a lead balloon but kirst I laughed see you all in may

Great weekend, apart from the mattress was hard so couldn't sleep very well , dining room was cold, games room was cold. 3 dining stations, but closed one and two too soon, that then caused big queues . Rooms very warm.

Gave Sand Bay second visit, shame really as very much enjoyed the entertainment: Eclipse - brilliant vocals, 'Blondie', 'George Michael', 4 Tune, amazing Lorna, fabulous Kirsty, also quiz, met nice couple from Bristol (up 'the Gas'), desk staff good, food: some OK but needs vegan update, room good/liked bath - all spoilt by hardcore smoking fest especially in and around flat and just about all over, had to leave after 2 nights so sick, cost me over £70. At Brean Sands nice room apart from serious leak, was repaired well, two clowns on desk 16/9/22 after nice Georgia and colleague.

So this was our second holiday park during the school holidays. Our first was to Seal Bay in Selsey (formerly Bunn Leisure). We’d seen all the negative comments and this allowed us to arrive with an open mind fully expecting the worst (no surprises) the litter, the run down park from the 60’s and the hot show room etc..and to just try and make memories as a family. We arrived on a Monday which is also check out day for some. On arrival the park does look weathered and in need of some TLC (lick of paint, grass verges pruned - colourful plants) and there was litter everywhere BUT this is mostly down to the lazy people staying here who simply can’t be bothered to treat the park with respect and put things in the bins, which are everywhere so there isn’t any excuse for littering. All rubbish that had been blown around was collected by the team of litter pickers walking around the site. Making it look very clean ready for those checking in. We was staying in Club apartment (zone 2) and it was lovely and clean. Which was a fear of mine but the staff had done a very good job. We was also half board and I was expecting the food to be repetitive and bland for the week and we were pleasantly surprised to see that every night had a different menu. The breakfast is what you expect to have with your full English, cereal and yoghurts but the food of an evening was delicious. Compliments to the chef. Even my fussy eaters wolfed down their dinners. The arcade was never too busy and my kids enjoyed the different games to occupy them - my favourite was the duck racing game - best way to win lots of tickets :) In the arcade you can also see what entertainment is on throughout the week and we made sure we made use of this. We paid extra to have breakfast with the Croc Crew and a VIP party (£5 a ticket was well worth it). We took part in quizzes, painting and watched wrestling during the day. Staff always friendly and polite and on hand to assist with any machine issues. The beach is a 5-10 minute walk away and is a lovely sandy beach and was very busy and there is places to eat and drink. The evening at Pontins is VERY hot (My legs swelled up by the end of the holiday) BUT we expected this to be the case and wore light loose clothing however I hope Pontins will look into this as it does deter people from staying and enjoying the Bluecoats entertainment which was fantastic (Liam is a cracking singer!). The bar lady was on her feet all night and worked mostly alone - I think she deserves more credit than some of the comments I read on here. We always got served pretty quickly and watched the acts from the queue no problems. They all work so hard and made the holiday. Forget the rubbish, forget the dated buildings, forget the heat - the Bluecoats provided the memories which is all my girls will ever remember from this holiday. The characters (Croc Crew) all have fresh clean costumes - they was immaculate and not tatty or run down and the booked acts provided of an evening were brilliant - we loved Top Hat and Heels and the Wolcott Band! The swimming pool was clean and tidy. One review said they couldn’t see the bottom of the pool ?! I think they must have had a sleep mask on. As pool was clear and my kids loved it although we only managed one visit as we was busy with the Bluecoats entertainment. Mark T the manager does a fantastic job and all his staff work ever so hard to provide us with a great holiday experience. As a family we had a much better time here in Pontins compared to Seal Bay which we found the entertainment to be very repetitive and boring - no outside acts just Seal Bay staff doing the shows. The Bluecoats made our little holiday and gave us lots of memories and I’d rather return here than go Seal Bay for a 7th of the price. See you in 2023! Perry, Michelle, Paige & Evie

Hi been to pontins 26th to today came back a day early .the chalet was in need of a good update it was dirty and i cleaned it when we arrived and i left it as we found it as we left ,we had the italian buffet last light it was terrible food was cold ,burnt,and not nice ,people were not paying for it they were pinching it and taking it into the clubs for free ,in pudding bowls nobody batted an eye lid .at night time we had police come to sort out a fight one night then a drunk man trying to fight everyone the next night ,it was scary to go to bed ,i was glad i didnt haave little kids with us ,never again for us ,but what an eye opener